Operations Strategy and Transformation - Senior Manager

What is the opportunity?

This Senior Manager role in US Wealth Management Operations leads transformational organizational changes and develops strategic initiatives to enhance operational excellence and competitive positioning. The incumbent serves as a strategic advisor to the Transformation Head, supporting enterprise-wide transformation programs, designing future-state operational models, and developing strategic roadmaps aligned with RBC's business objectives. The role requires visionary leadership, sophisticated change management expertise, and advanced strategic planning skills to orchestrate large-scale organizational transitions while building organizational resilience. The successful candidate will lead cross-functional initiatives, develop operational strategy informed by analytics, mentor operations leaders, and drive cultural transformation by reimagining processes and fostering an innovation-driven culture.

What will you do?

This position represents a strategic leadership role within US Wealth Management Operations, focusing on the identification and execution of key productivity, efficiency, and service-enhancing initiatives aligned with RBC Operations and Industry objectives.

The incumbent serves as an operational delegate for the US WM Operations Director, providing expert guidance on Operations, firm, and industry initiatives. Key responsibilities include:

• Assist Executive leadership in the Development & Execution of Transformation Strategy: Create comprehensive transformation roadmaps and strategic plans aligned with RBC's business objectives and operational vision
• Lead Organizational Change Initiatives: Spearhead large-scale change programs, managing transitions, stakeholder adoption, and organizational culture transformation
• Design Future-State Operating Models: Architect innovative operational models that enhance efficiency, service delivery, and competitive positioning
• Establish Change Governance & Frameworks: Create governance structures, change management protocols, and organizational frameworks to support transformation
• Manage Strategic Stakeholder Alignment: Facilitate executive-level collaboration, build consensus across business units, and ensure alignment throughout transformation journeys
• Develop Strategic Insights & Analytics: Leverage advanced data analytics and market intelligence to inform strategic planning and transformation decisions

• Coach & Mentor Operations Leadership: Develop operations leaders, build change-ready teams, and cultivate organizational capability for sustained transformation. Articulate compelling change stories, communicate strategic direction, and inspire organizational commitment to transformation

• Represent Operations at Executive Level: Serve as a thought leader and strategic advisor, contributing operational expertise to enterprise-wide strategic initiatives, sharing key performance indicators, track progress, and measure impact on operational and business outcomes.

What do you need to succeed?

Must-have:

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 5+ years of securities, banking, technology, communications and/or job specific industry experience
• 2+ years demonstrated strategic thinking and long-term planning capabilities with enterprise-wide perspective and systems thinking. Ability to articulate compelling organizational vision and transformation value
• Business acumen and understanding of competitive landscape Executive presence and credibility with C-suite stakeholders
• Strong interpersonal and relationship management skills. Expertise in large-scale organizational change methodologies and frameworks. Ability to build consensus and align diver stakeholders and influence without authority across business units and departments

Nice-to-have

• 3+ years change governance and program management capabilities experience
• 3+ years cultural transformation and organizational development experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We car