Associate, Fraud Investigator

OppFi is a tech-enabled, mission-driven specialty finance platform that broadens the reach of community banks to extend credit access to everyday Americans. Through best-in-class customer service, transparency, responsible lending, and financial inclusion, we support consumers, who are turned away by mainstream options, to build better financial health.

We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service.

A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2023 Crain’s Fast 50™ company and were named on Built In's 2024 Best Places to Work in Chicago.

About the job:

As a Fraud Investigator, you will play a crucial role in protecting both our customers and the organization from fraudulent activities. Your primary responsibility will be to review customer disputes and claims related to suspected fraud, and review application documents to determine if fraud did occur, and what type of fraud was perpetrated.

The main purpose of this position is to determine the validity of fraud claims, providing support to victims as they navigate the complexities of identity theft. By investigating these cases thoroughly, you will help safeguard our customers' financial well-being while also mitigating potential losses for the company.

In this role, you will conduct detailed analyses of customer accounts and transactions, gather relevant evidence, and collaborate with other departments as needed. Your findings will not only assist in clearing victims' credit records but will also inform the organization’s broader strategies for fraud prevention and risk management. You will be an advocate for our customers, ensuring they receive the guidance and support necessary to resolve their issues and restore their confidence in our services.  Your efforts will directly contribute to enhancing the overall security and integrity of our organization, making you an essential part of our commitment to providing a safe and reliable experience for our customers.

What you get to do:

• Investigate and research cases of identified fraud, fraud loss, or suspicious events to identify fraud rings and patterns, assist victims in resolving fraud events, and denying fraud claims identified as false through investigation
• Thoroughly investigate cases of potential and suspected fraud to determine validity of claims.
• Perform independent, comprehensive, investigative reviews related to financial fraud types like Identity Theft, Payment Fraud, Elder Financial Abuse etc.
• Provide timely and accurate response to ensure customers receive the best service when verification is requested
• Communicate risk decisions effectively in both verbal and written communication to customers, internal business partners, agent offices and management.
• Maintain accurate records of investigations, findings, and actions taken, adhering to confidentiality and data protection standards.
• Provide consultation and day-to-day support to internal associates related to fraud investigations and loss mitigation opportunities
• Perform other jobs as assigned such as assisting to train department personnel 
• Maintain and manage a caseload while meeting competing SLA requirements.

What you will bring to the team:

• Bachelor’s Degree in a business related discipline preferred. Equivalent work experience in business management or criminal justice may substitute education requirement
• 2+ years of work experience with minimum 1 year of fraud Investigations experience required
• In depth knowledge and understanding of fraud
• Proficiency with Microsoft Office products including Word and Excel and knowledge of Databases
• Strong research skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to meet stringent deadlines
• Ability to achieve high production and quality standards
• Ability to work effectively, as well as independently, in a team environment
• The ability to deal with ambiguity and a changing work environment
  
  

Reports to: Fraud Investigation Manager

Job Level:  Associate