Business Execution Associate Manager

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

Department Overview

The operation organization strives to streamline business performance by integrating and transforming delivery on a global scale to consistently provide superior customer experiences and increase shareholder value. We drive efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls.

Shared Services Operations (SSO)

Shared Services Operations (SSO) delivers core operational functions to our customers that are common across Wells Fargo, along with transformation capabilities to our employees, utilizing a continuous improvement approach to achieve stronger controls, improved client experiences, and sustained efficiencies.

SSO - Quality Assurance

The Quality Assurance (QA) organization drives consistent application of quality strategies and execution, develops quality standards in line with regulatory expectations, and improves the quality assurance pass rate across SSO. QA works to ensure that processes, standards and best practices are followed with a keen eye on continuous improvement.

The QA team conducts reviews, and report results to provide reasonable assurance that the business processes and risk-mitigating controls are operating as designed and expected, and those risks are sufficiently mitigated. QA reviews include the evaluation of transactions, files, or other items to verify consistent application of regulatory and internal policy requirements and to assess the quality of controls. These reviews may be performed manually or through automated means.

These activities should enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies and adverse customer impacts.

About this role:

Wells Fargo is seeking a Business Execution Associate Manager.

In this role, you will:

You will be required to work under stringent timelines, maintain strong engagement with multiple functions, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight.

Key Responsibilities

• Continued development of the Financial Crimes Quality Assurance function with a focus on expansion towards a best-in-class assurance program.

• Oversee the management and reporting of 15 assurance processes related to financial crimes controls including onboarding, enhanced and ongoing due diligence, screening and transactional analysis of the Wealth and Investment Management customer portfolio.

• Accountable for maintaining deep collaborative partnership with frontline key stakeholders, audit teams, and testing partners to ensure effective outcomes and resolution of issues identified within frontline processes.

• Leverage professional experience to implement proactive enhancements to QA program to address concerns identified through issue management, changing requirements and executive management expectations.

• Leverage reporting to identify and address emerging trends with key stakeholders and executive management.

• Oversee an effective and efficient change management process to ensure timely process updates and a documented audit trail.

• Partner with cross functional teams to complete risk assessments of emerging financial crimes risks and potential impact to the WIM line of business including digital assets.

• Supervise a team in quality assurance reviews of financial crimes matters to ensure timely completion, quality, and compliance for the business

• Ensure successful planning, integration, impasse resolution, and measurement of operation