Product Manager 2, Product Management

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

The AI Experience (AIX) organization is responsible for building scalable, reliable platforms that empower teams to create and manage hyper-personalized experiences. We support web, mobile app, voice, chat, in-store, care and field technician channels used by Xfinity visitors and Xfinity teammates, directly influencing their experiences.

We are seeking a highly motivated and experienced Platform Product Owner (PO) to join our AIX team. This individual will lead the delivery of the Xfinity Enterprise Decision Ecosystem that will empower the business to achieve their short and long term, Sales and Service goals. EDE's vision is to deliver tooling that empowers users to drive personalized, relevant recs / offers to Xfinity visitors, driving satisfaction and loyalty.

This individual will deliver business outcomes with several dedicated scrum teams, partner scrum teams, experienced solution architects and support from UX/UI leads. In addition, we will evolve our platform with the AIT (AI Technology) organization to empower the business to leverage the latest in AI to rapidly experiment and learn to exceed customer expectation. Our growing team is full of opportunities and is constantly working to improve how we work to provide more value to our customers. We look forward to this new team member bringing their fresh perspective to our team's opportunities.

The platform's unique impact, extending across all domains (service and sales) and channels (assisted and unassisted), makes this an exciting opportunity. Come build with us and shape the future of Xfinity!

Job Description

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience.
• Performs competitive analysis and conducts market research. Maintains updated view of key competitive changes.
• Teams with product development to deliver high quality products on time.
• Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Participate in defining product business and functional requirements.
• Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, possibly M&Ps (methods and procedures), executive summaries etc.).
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs.
• Contributes to the product vision across team and the organization.
• Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable).
• Manage change requests. Validates downstream deliverables and final offering (business acceptance testing).
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System