Commercial Auto Liability Examiner - (Bilingual - Spanish)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Matthew Stringham

Description

Our StoryImagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies is looking for an experienced Commercial Auto Adjuster to handle Commercial Trucking claims, as well as first- and third-party property damage liability claims. Reporting to the TPA Team Supervisor, you will conduct claims investigations, take recorded statements, and establish liability on each assigned claim.    

Key Responsibilities

• Investigate newly reported Commercial Trucking claims to determine liability and exposure.
• Direct and monitor field related investigative activities assigned.
• Review policies and procedures for compliance with client and Davies handling guidelines.
• Negotiate and settle large exposure property claims
• Prepare written status and large loss reports for internal and client escalation.
• Attend mediations and settlement conferences as necessary
• Direct and monitor defense counsel to settle litigated claims
• Provide monetary authority and strategy to counsel to ensure client’s money and claims are protected
• Other duties as assigned

Skills, knowledge & expertise

• Ability to manage complex claims including litigation, coverage, damage analysis, experts, reserving, subrogation and risk transfer
• Ability to prepare detailed reports and recommendations to clients.
• Ability to analyze and research legal and claim trends
• Ability to understand policies and strong reading, writing skills
• Experience handling litigated claims in multiple jurisdictions
• Strong negotiation skills
• Ability to review and interpret estimates
• Basic computer knowledge and skills required
• Minimum 5 - 10 years’ claims experience
• Multiple state adjuster licenses preferred.  A current California and Texas license are required. *We can consider exceptional candidates with a Designated Home State License outside of Texas and California.
• Candidates must be fluent/bilingual in English and Spanish

 Additional areas:

• Excellent written and verbal communication skills, demonstrated through the preparation of reports and presentations for diverse audiences.
• Ability to adapt to new technologies quickly.
• Customer service orientation, with a track record of resolving client issues efficiently and effectively.
• Proven ability to mentor and train team members, fostering a collaborative and productive work environment.
• Decision Making Skills - Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences.
• Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.
• Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Integrity - To maintain social, ethical and organizational norms and adhere to codes of conduct and ethical principles.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own action