Vice President Operating Strategy - Digital Channels Strategy & Transformation

You enjoy shaping the future of product innovation as a core leader, working on impactful and complex projects with high visibility. You drive efficiency knowing how we create meaningful customer experiences is equally as valuable as what we create. 

 

As an Operating Strategy Vice President on the Chase Digital Channels Strategy & Transformation team, you will take the lead in managing fast-paced projects that are of high priority to our senior management and are at the forefront of the industry. Your responsibilities will encompass projects focused on optimizing performance, improving efficiency, and enabling scalable growth. These projects are team-based and necessitate significant collaboration with senior leaders and cross-functional partners. 

Job responsibilities

• Develop large-scale operational strategies for Chase Digital, servicing as an objective thought partner to our senior leaders
• Collaborate with teams across LOBs and functional areas (e.g., data science, marketing, finance etc.)
• Scope and structure projects
• Lead teams in project execution to identify issues and actionable opportunities, solutions, and quantify potential impact to the business
• Develop and deliver executive communications
• Bring an entrepreneurial and self-starter attitude with a bias for action as there are many uncharted opportunities to explore
• Measures the success of initiatives and helps implement strategies that support target OKRs (objectives & key results)
• Partners with Product, Design, Technology, Analytics, Marketing, and Finance to provide thoughtful recommendations and understand and articulate potential benefits
• Navigates a highly matrixed organization, influences partners, builds consensus, and works across various functional departments
• Acts as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization 
• Constantly pushes boundaries of “what could be” to drive innovation

Required qualifications, capabilities and skills

• 5+ years of experience or equivalent expertise in strategy consulting, corporate strategy, product management, business management / chief of staff, startups (FinTechs), or a relevant domain area
• Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
• Strong communication, presentation, and influencing skills – ability to collaborate and build relationships with colleagues at all levels and achieve goals without direct control over resources
• A high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
• Strong analytical, problem-solving, and planning skills with an excellent ability to manage multiple initiatives simultaneously within tight deadlines
• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly
• Advanced Microsoft PowerPoint skills
• An excellent partner who leads through strong collaboration
• Always focuses on the big picture, considering impacts outside their given initiatives, while also being vigorous in managing important details
• Customer-centric and quickly becomes familiar with the needs of end users to define solutions
• Focused on driving quantifiable business results

Preferred qualifications, skills and capabilities: 

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience working in financial services or digital marketing agency

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to me