Senior Software Development Engineer in Test

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Software Development Engineer in Test (SDET) builds and maintains the automated test infrastructure that validates Genesys Cloud's outbound digital messaging platform — SMS, email, MMS, and WhatsApp campaigns, campaign scheduling and recurrence, digital rules and data actions, and contact list management.

You'll write tests, improve frameworks, and keep CI/CD pipelines healthy across 18+ global production regions. This is a hands-on role where you'll spend most of your time writing code, with opportunities to influence testing practices and mentor teammates.

What you'll do:

• Build and maintain automated API and UI tests for outbound digital messaging services using Java and TestNG

• Write browser-based UI tests using Playwright for campaign configuration, scheduling, diagnostics, and rules management

• Maintain and improve CI/CD test pipelines in Jenkins (Groovy shared libraries, parameterized multi-region jobs)

• Contribute to shared test frameworks used across Outbound and other Genesys Cloud teams

• Validate messaging campaign behavior across channels — SMS, email, MMS, and WhatsApp — including content templates, contact filtering, DNC lists, attempt limits, and message rate controls

• Test campaign scheduling features including recurring schedules, static schedules, timezone-aware delivery, and division-based permissions

• Validate digital rule sets, pre/post-contact actions, data action conditions, and rule-based campaign behavior

• Support scale testing for high-volume messaging campaigns and campaign aggregation

• Triage test failures, distinguish real bugs from flaky tests, and build tooling to reduce noise

• Validate services across dev, test, and 18+ production environments worldwide

• Participate in design and code reviews with a focus on testability and quality

• Investigate production issues alongside development and support teams using logs and observability tools

• Identify coverage gaps and automate tests for the highest-risk areas

• Help define acceptance criteria for new features

What we're looking for:

• 5+ years of experience in software testing or test automation

• Strong proficiency in Java or other OOP language

• Experience building or contributing to test frameworks (TestNG, JUnit, or similar)

• Experience with REST API testing

• Familiarity with CI/CD pipelines and deployment automation (Jenkins preferred)

• Comfort working with cloud infrastructure (AWS)

• Ability to read and reason about service logs using observability tools (Sumo Logic, New Relic, or similar)

• Understanding of service-oriented and microservice architectures

• Clear written and verbal communication skills

• BS in Computer Science or equivalent experience

Nice to have:

• Experience with Playwright or other modern browser automation tools

• Experience with Groovy or Jenkins pipeline scripting

• Familiarity with messaging channels and protocols (SMS, email/SMTP, MMS, WhatsApp)

• Experience with outbound campaign systems, contact list management, or digital messaging platforms

• Experience with scale or load testing

• MS in Computer Science or Software Engineering

Our Benefits:

At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:

• Flexible work options – Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.

• Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advan