Hospitality Registration & Event Planning Specialist

Who We Are:

160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Amazon, Coca-Cola, DP World, Macy’s, Marriott International, McDonald’s, Verizon and Visa. 160over90 is part of WME Group, a global representation business comprising the world’s leading talent, intellectual property and brands.

The Role and What You'll Do:

We’re looking for a very organized, tech-savvy, and client-facing team member responsible for guest registration process, participant correspondence, ticket allocation and distribution, hotel room block management & activity coordination within a travel program.  Responsible for providing customer service and program support for assigned event, meeting or incentive programs.  Traveling will be required.

Interfaces directly with account Teams, clients and support departments.

The ideal candidate will thrive in a fast-paced environment, be detail-oriented, and have a strong understanding of event technology platforms and guest experience.

Key Responsibilities:

Event Technology & Guest Management

• Own the build and management of event registration platforms (e.g., should be experienced with Cvent, Splash, or similar)
• Create and deploy event registration pages and invitations
• Manage pre-event communications, event reminders, welcome packs and post-event surveys, RSVPs reporting to internal teams and clients & ticketing. Continuously and proactively keep program data accurate and quality checked for the life of a program.
• Own data collection and reporting processes tied to guest experience
• Developing and maintaining strong relationships with clients & ensuring satisfaction

Customer Service:

• Confirm communication (phone, email, texting) scripts for program communications are set up, tested, and launched to all assigned stakeholders. 
• Responsible for monitoring calls, email, and text requests, providing customer service, and answering calls/returning communications for assigned program communication channels. 

Program RSVP/Inventory Management:

• Review, proof and test the website for function and accuracy before submitting it to all program stakeholders for review.
• Responsible for final testing, proofing and functional accuracy to ensure that all functions and reports are working correctly and reporting accurate information. 
• Attend weekly or bi-weekly team meetings or client conference calls and take detailed notes for internal team & clients.
• Consistently provide outstanding participant support on phone calls and in email responses, external messaging, email blasts creations.
• Liaison between internal departments and external partners for attendee changes using appropriate change request procedures. 
• Supporting with post event wrap reports.

Creative & Branding Coordination

• Manage briefs with internal creative teams for registration banners, digital assets, branded templates & event collateral
• Ensure brand consistency across all guest touchpoints

On-Site Event Support

• Management of hotel rooming list, room drop gifting & hospitality desk; guest check in’s & guest services with excellent customer service
• Serve as a point of contact for vendors, staff, and clients on-site

You Have These:

A minimum of 3-5 years of experience in meetings, travel, guest hospitality in the B2B space is a benefit.  Knowledge of Cvent and other event technology solutions.

Qualifications and Skills

• Experience in events, hospitality, event technology
• Experience with Cvent, Splash, or similar event technology platforms
• Strong Computer Skills:  PowerPoint, Excel skills, Word, web-based registration systems
• Strong written and verbal communication skills
• Self-starter – motivated - resourceful
• Exceptional time management skills
• Ability to deliver high level of customer service / Provides the customer his/her undivided attention
• Asks questions targeted to encourage complete responses
• Creates rapport with the customer and matches the customer's tone and pace
• Offers suggestions to the customer and anticipates needs
• Ability to maintain high level of accuracy and attention to detail 
• Positive, Proactive, and en