JOB DESCRIPTION

Job Title:       Retail Sales Associate

Department:  Merchandising

Reports To:   Westlake Team Store Manager

Status:           Seasonal, Nonexempt

Primary Objective: Contribute to revenue and sales goals by proactively assisting guests, providing courteous and friendly service to all guests while maintaining a clean and organized work environment. 

Essential Functions:

• Adhere to the Mariners Selling System with all guest interactions.
• Approach all guests with a friendly and helpful demeanor; assist them with merchandise and make merchandise recommendations when asked.
• Maintain comprehensive understanding of current merchandise and promotions in all categories along with general ballpark knowledge.
• Answer telephones and provide friendly, courteous service over the phone.
• Complete guest checkout transactions on store’s POS/computer system and balance register at the end of shift.
• Maintain a clean and organized store environment. Actively organize, size, and straighten displays throughout shift.
• Assist with store freight as needed, including unloading, and moving boxes and other containers of merchandise in a timely manner.
• Assist with merchandise projects as directed.
• Use provided tools such as a ladder or merchandise grabber to access out-of-reach items for guests.
• Use provided tools such as step stools and portable display racks to set up and display or arrange merchandise for sales promotions as assigned.
• Effective verbal communication skills; clear, respectful, and appropriate communication to all guests. Must be able to work fluently in English; bi-lingual skills are a plus.
• Complete all tasks and assigned duties in a timely manner. Is careful, alert and accurate, paying attention to details of the job.
• Fill out all forms neatly and accurately.
• Must be dependable and reliable to report to work on-time when scheduled and work in assigned area independently.
• Understands and supports the team and is quick to volunteer to assist others. Others view most interactions as being positive with a willingness to achieve common goals. Effective in working with others to cooperatively solve problems. Workplace behavior is consistently respectful of others.
• Attend all mandatory Team Member meetings and training sessions.
• Will perform other duties as assigned.

 Education and Experience:

• High school diploma or GED required.  Equivalent, relevant work experience may be considered in lieu of formal education if approved by management.
• A minimum of six (6) months of previous retail guest service experience preferred.

Competencies, Knowledge, Skills and Abilities (KSA’s):

• Authentic and Aware: Exemplifies the highest standards of professionalism and ethics, demonstrating a dedication to doing the right thing and treating everyone with respect. Is self-aware and open to feedback, ability to speak the truth with a positive intent, foster a culture of honesty and builds trust with the team. Commitment to the organization's mission is evident in both words and actions, aligned to actively contribute to the fulfillment of organizational goals.  

• Communicate and Collaborate: Values others and their vi