Customer Support Specialist

Company Overview

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

Job Overview

Provides first-line support for all software applications including SHCIS (Shriners Hospitals for Children electronic medical record system). Responds to inquiries and requests for assistance with PC related hardware and the software systems used by SHC. Logs and identifies issues, troubleshoots and provides advice to assist users. Coordinates with other IS personnel when necessary to resolve problems and provide solutions. Assures that problems are assigned to appropriate IS personnel and are tracked until resolved. Creates user documentation, may plan, coordinate, develop and conduct (per situation requirements) user training for both application-specific and personal productivity software, tests software and assures software quality. Investigates hardware problems and performs minor hardware and communication connection repairs.

Responsibilities

As the voice of the Information Services team, you will enable clinical care providers and support staff to focus on caring for our patients by helping to fix their technicial concerns.  In your role as the Customer Support Specialist, you will be the initial contact for access for Shriners Children's systems, triage and escalation of hardware and software issues, and documentation of solutions.

Qualifications

Education

Bachelor's degree in business or related field preferred

 

Required experience

3 years experience in a customer service role preferred

Knowledge of information services is preferred