Patient Service Specialist

Building Name: CVMC - 246 Granger Road - Berlin

Location Address: 246 Granger Road, Berlin Vermont

Regular

Department: CVMC - Family Medicine - Berlin

Full Time

Standard Hours: 40

Biweekly Scheduled Hours:

Shift: Day-8Hr

Primary Shift: -

Weekend Needs: None

Salary Range: Min $18.04 Mid $22.55 Max $27.06

Recruiter: Melissa Cummings

We are more than just science. At our heart, we are 1700 employees united by an inspiration to care for our community. We are CVMC.  External candidates who have not worked within the network in the past year are eligible for a hiring bonus of $3,000 (prorated for part time positions) when hired into a full-time position with a 1-year commitment. The bonus is paid in two installments as follows, $1,500 at successful completion of 90 days, and $1500 at 1 year.

JOB DESCRIPTION:

Under the supervision of the Medical Group Practice Manager, the Patient Service Specialist is responsible for providing medical administrative support to the entire patient care team and is responsible for the gathering and processing of appropriate information needed for the billing of all office charges and coordination of care.  The Patient Service Specialist will maintain absolute confidentiality of all patient’s records, medical treatment and diagnosis and abide with all policies and procedures of the practice. This position provides support to the entire Medical Group including covering at other practices as needed.  The CVMC Medical Group’s expectation is for all employees to remain a positive influence to the office and offer input and suggestions to improve internal processes.

EDUCATION:

• High school diploma or equivalent preferred. 
• College course work in business or medical sciences preferred.
• Previous exposure to Microsoft Windows such as Outlook and Word are required. 
• Keyboarding skills in excess of 50 WPM are essential. 
• Must be able to operate standard office equipment such as a fax machine, copier and scanner. 
• Must possess competent writing and editing skills, including sound grammar, spelling, and punctuation along with basic competency in mathematics. 
• The ability to prioritize multiple tasks and work with frequent interruptions is required. 
• Successful applicants will have a customer service orientation and the ability to communicate and listen effectively.

EXPERIENCE:

• 2-4 years in similar office administrative position preferred. 
• Previous medical office experience or completion of a medical terminology course preferred.
• Previous experience with use of computers required.
• Demonstrated experience in effective customer service required.

LEARN MORE:    

• Watch a video about who we are at CVMC: https://www.youtube.com/watch?v=4dVBV8e5ItM   

• Find more information about the University of Vermont Health Network here: 
  https://www.uvmhealth.org/about-uvm-health-network