Regional Operations Director

The Regional Operations Director (ROD) is the operational and cultural driver for a portfolio of VetnCare hospitals. This leader is accountable for day-to-day execution, performance management, culture-building, and financial results, ensuring each hospital operates with discipline, clarity, and compassion. 

This is a boots-on-the-ground role with deep involvement in schedules, daily operations, revenue levers, people leadership, and developing HMs and CDs into effective, accountable site leaders. 

The ideal candidate is a high-EQ operator who brings structure, presence, and maturity, while building strong relationships, elevating standards, and driving consistent performance improvement across the region. 

Key Responsibilities 

1. Operational Leadership & Cadence 

● Establish and maintain strong, repeatable operational rhythms across each hospital (EOD controls, scheduling discipline, staffing models, workflow optimization). 

● Ensure each hospital consistently executes high-quality medicine, delivers world class client experience, and operational fundamentals. 

● Actively identify operational gaps and solve them hands-on, not from a distance. 

● Partner with the SVP Ops to translate enterprise priorities into clear, actionable site-level plans. 

2. People Leadership & Culture 

● Directly manage and develop Hospital Managers and Clinical Directors; provide high-touch coaching, real-time feedback, and accountability. 

● Build a culture that is mature, constructive, and team-oriented, while addressing unhealthy dynamics quickly and effectively.

● Raise leadership capability—grow leaders who can run their hospitals with discipline, clarity, and emotional intelligence. 

● Strengthen teamwork between medical and operational leaders, ensuring alignment and shared ownership of hospital outcomes. 

3. Hospital Performance & Growth 

● Full accountability for the P&L, including revenue growth, labor management, scheduling optimization, and volume levers. 

● Use data intelligently: monitor KPIs, lead metric reviews, and drive corrective action or improvement plans. 

● Ensure hospitals meet or exceed targets in appointments/day, AAV, operational efficiency, client experience, and clinical throughput. 

● Champion continuous improvement—identify and execute practical changes that move hospital performance forward quickly. 

4. Clinical Partnership & Patient/Client Experience 

● Work closely with CDs to ensure veterinarians are effectively supported, schedules are optimized, and clinical teams are staffed and functioning well. 

● Improve the use of RVTs and VAs, enabling team-based medicine and care at the top of license. 

● Ensure a high-quality, consistent client experience, addressing patterns, feedback, and service issues promptly. 

5. Integrations, Change Management & Market Leadership 

● Lead the integration of newly acquired or restructured hospitals. 

● Guide hospitals through change—calmly, clearly, and with strong stakeholder management. 

● Build community partnerships and represent VetnCare in the local market. 

Must-Have Competencies 

Operational Excellence

● Strong command of scheduling, labor models, financial drivers, throughput, and daily clinic operations. 

● Builds systems and discipline, not chaos or “check-in” management.

Hands-On Leadership 

● Comfortable being physically present in hospitals 4+ days per week and engaging deeply with staff and operations. 

Emotional Intelligence & Maturity 

● Reads people and culture well; addresses issues early with clarity and calm. ● Builds trust through presence, partnership, and follow-through. 

Accountability & Execution 

● Holds leaders and teams to high standards while being supportive and fair. ● Can rapidly drive performance improvement without damaging culture. Strong Communication 

● Clear, direct, reliable communicator—up, down, and across. 

● Skilled in tough conversations, coaching, and conflict resolution. 

Change Leadership 

● Thrives in an evolving environment; brings structure, clarity, and steadine