Applications Engineer I/II

Interested in working with one of the market's leading manufacturers? Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.  

Your opportunity:

Provide detailed technical product and application support. Responsible for product definitions and development. Manage special design requests and oversees the standardization of common requests. Develops training programs and delivers to internal and external customers.

What you’ll be doing:

• Provide assistance to customers via phone and e-mail in the areas of technical support, teaching product operation, and product application.
• Develop and communicate solutions for basic product applications under direct supervision.
• Gather information and provide resolution to complex field problems. May include travel for onsite support.
• Assist with highlighting and communicating key selling points of our current products’ best operation to our customers.
• Document service calls to record data on product questions and field issues.
• Identify opportunities for process improvement and work to implement where applicable.
• Understand and interpret industry codes and standards to determine product needs and requirements.
• Organize and present trainings to internal and external customers both onsite and offsite.
• May assist with offsite events including planning, set-up, and basic customer interactions
• Develop awareness of industry related associations and their purpose.
• May provide mentoring, training, indirect supervision of other team members.
• Basic understanding of rep network, sales channel, and design process.
• Manage basic individual projects in accordance with predetermined completion dates.
• Develop and refine internal and external documentation assisting in product usability.
• Grow internal data base for technical support team.

What you should have:

• Work requires a professional level of knowledge in a specialized field, which is equivalent to that which would be acquired by completing a regular four-year college program.
• Between 3-5 years of work experience is required.

Benefits for you and your family:

Our benefit packages and salaries are among the best in our industry. Benefits may vary slightly by location, but usually include:

• Health insurance
• Prescription drug benefits
• Dental insurance
• Paid vacations and holidays
• 401(k) Retirement savings plan
• On-site clinic and fitness center (Schofield location)
• Employee Assistance Program
• Flexible spending accounts for medical or dependent care expenses
• Tuition assistance
• Employee Wellness Program

Special Notation

The preceding statements are intended to describe the general nature and level of work being performed by people in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender identity, genetic information, age, national origin, disability, veteran status, sexual orientation, marital status, military status, or any other characteristic protected by local, state, or federal law.

If you're looking for a place to grow while working with happy, enthusiastic, values-based people, you'll enjoy your career with us!