Utilities.Field Service Supervisor.2682

UTILITIES DIVISION - FIELD SERVICE SUPERVISOR

NON-EXEMPT $26.66 - $39.99HR./$55,452 - $83,179 ANNUALLY

Employee Benefits

• Direct Deposit, Bi-Weekly Pay Checks
• Medical, Dental, Vision
• Life Insurance
• FRS Retirement
• 10 Paid Holidays
• Paid Time Off
• Tuition Reimbursement
• Education Incentives
• Deferred Compensation Plan
• Wellness Incentives
• Employee Assistance Program (EAP)
• Free Employee Gym
• Free Employee Health Clinic

The Field Services Supervisor is responsible for the overall leadership and management of the Field Services section. This includes overseeing operations related to the assessment of service needs across the regions served by Polk County Utilities, which provides residential and commercial potable water, wastewater, and reclaimed water services. Key responsibilities include ensuring the timely and accurate completion of monthly utility meter readings for billing purposes, service activations and deactivations, and field-based meter maintenance.

Hours are Mon – Fri 8am-5pm at Utilities Administration Building

Must have the physical, developmental, and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated. The job description herein provides for the range of duties to be performed for this position. It is not intended to reflect all duties that are required within this position.

SUMMARY DESCRIPTION

Responsible for the overall management and direction of the Field Services group, which includes but not limited to assessment of work needs of the regions Polk County Utilities provides residential/commercial potable water, wastewater and reclaimed water services.  Responsible for resource planning, work assignment, work performance assessment, and participates in the daily work of field and administrative staff. Assesses and establishes work quality and adherence to established policies and procedures.  Develops and provides training of staff. Responsible for the monitoring and technical operation of all meter reading software and equipment update and operation as well as performs the more technical and complex tasks relative to assigned area of responsibility.

• Hiring, training, coaching, terminating, assigning duties and daily supervision of assigned personnel. 
• Develops and oversees field staff training plans based on daily work and technical support needs.  Provides and/or coordinates staff training; works with employees to correct deficiencies; implements discipline procedures.
• Analyzes and prepares operating statistics reports that measure the effectiveness and efficiency of the Field Services staff utilizing service order software.
• Oversees the planning and assignment of operational duties for the field service staff, which includes meter reading collection and service order management to meet customer service needs.
• Plans and executes the appropriate meter reading schedules, ensures operational program procedures and policies are performed as well as maintained.  This includes ensuring those meter reading schedules meet American Water Works Association billing requirements.
• Assesses and determines redesign needs of meter routes as required due to growth in customer base and ensure appropriate work leveling for staff resources.
• Produces route information for analysis,( i.e., hi/lo readings, failed readings, no reads, tampering and leaks) and determines appropriate actions to report to other business areas for handling or internal monitoring. Oversees the handling of supplies, ordering of applicable equipment, uniforms, vehicle assignment, and equipment needed to perform meter service field tasks.
• Responsible for responding to public inquiries, problems/complaints, investigations, water audits, customer billing and resolutions regarding water meter services.
• Responsible for inter-department and county division relationships to perform interrelated duties achieve successful and efficient resolution of problems.
• Assists in the development and implementation objectives, policies, and procedures to ensure compliance.
• Maintains current knowledge of industry developments and technology associated with Field and Meter services. Research and schedules professional development of the Field Service group.
• Partici