Director of Commercial Real Estate Portfolio Management

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Director of Commercial Real Estate Portfolio Management will lead the credit support function, widely responsible for ensuring high-quality, consistent, and timely credit underwriting and portfolio servicing across the Commercial Division. This role will oversee support teams, including Portfolio Managers and Credit Analysts aligned by market or client segment. Additionally, the incumbent will enable scalable staffing, workload balancing, and talent development while partnering with the Director of Commercial Real Estate and other team leaders in setting strategic priorities related to growth, capital allocation and product mix.

Job Responsibilities:

• Lead the division’s credit support functions, including any team leads or market coordinators.
• Develop and maintain standardized processes, templates, and service level expectations across the portfolio support organization.
• Partner closely with the Director of Commercial Real Estate and credit leadership to align on transaction execution, credit policy adherence, and portfolio management.
• Monitor staffing levels, productivity, and workflow allocation to ensure efficient execution and optimal turnaround times.
• Own training, development, and succession planning for all credit support team members.
• Drive continuous improvement initiatives related to credit memo quality, covenant monitoring, portfolio reviews, renewals, and tickler compliance.
• Serve as the point of escalation for complex credit support issues, partnering with Credit Officers as needed.
• Travel required to surrounding areas within the WSFS Bank footprint.

Minimum Qualifications:

• Bachelors degree, preferably in a business related field, or equivalent experience.
• 10+ years of experience in commercial real estate credit or portfolio management.
• 5+ years of leadership experience in a regulated banking environment.
• Must be able to maintain active dialogue with fellow Commercial Division associates such as RMs, PMs, Credit Analysts, Credit Administrators, Portfolio Administrators, Commercial Loan Operations, and other functional areas within the Bank.
• Strong leadership, influencing and relationship management skills
• Strong knowledge of CRE underwriting, risk rating models, and loan documentation processes.
• Proven ability to implement process improvements, manage large teams, and balance risk and efficiency.
• Excellent collaboration, communication, and problem-solving skills.
• Must have excellent written and oral communication skills, as well as excellent presentation skills.
• Salesforce, Microsoft 365, and nCino experience preferred.

Salary Range:

$156,562.00 - $257,207.50

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with