Operations Supervisor, Returns

Company Overview

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Operations Supervisor, Returns is responsible for overseeing all aspects of the Returns process within a warehouse. This role ensures the efficient, accurate, and timely processing of undelivered product after the completion of motor carrier routes in accordance with company policies and client expectations. The supervisor will lead daily operations related to returns intake, motor carrier compliance, and restaging of product as applicable. This position requires a proactive and hands-on approach, with time spent both on the warehouse floor and in the office.

Competencies

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Conflict Resolution
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality 
• Informing 
• Composure 
• Listening 

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product, evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
• Assist with audits and ensure returns processes align with RLX and client-specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Supervise and perform the check in process for reschedules that are brought back by motor carriers
• Process and monitor returns through the client portal at participating locations
• Identify and escalate product or process discrepancies, including damaged or misrouted returns
• Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting
• Support process improvement initiatives to streamline reverse logistics operations and reduce return rates
• Move inventory safely using material handling equipment (as needed)
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Perform other duties as assigned (may vary based on client requirements)

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Experience utilizing Microsoft Office products (Exc