Staff Software Engineer - Warehouse Management Applications

The Staff Software Engineer will be part of our Enterprise Support & Reliability Engineering (ESRE) Team focused on Warehouse Management Applications. 

Responsibilities 

• Architect & Enhance Systems: Work with Engineering and Architecture teams to design scalable, high-performing solutions for WMS and final mile . 
• Incident Resolution & Stability: Lead root cause analysis and resolution for critical system issues, ensuring high availability and operational reliability. 
• Monitoring & Automation: Build and enhance proactive monitoring, logging, and alerting mechanisms (e.g., ELK, AppDynamics) for improved system observability. 
• Cross-Team Collaboration: Partner with Engineering, Product, and Operations teams to prioritize and implement critical system improvements. 
• Operational Excellence: Define and implement SOPs, automated workflows, and reporting frameworks to optimize daily operations. 
• Inventory & Data Integrity: Ensure seamless inventory movement across DCs, resolving transfer discrepancies, EDI issues, and ASN challenges. 
• Technology Leadership: Mentor engineers, lead technical discussions, and drive best practices for monitoring, troubleshooting, and performance tuning. 
• Vendor & Stakeholder Engagement: Work closely with vendors (e.g., Manhattan, Savoye) to diagnose and resolve platform-related issues efficiently. 
• Capacity Planning & Performance Optimization: Strategically plan and allocate system resources across OMS, WMS, and microservices to support business growth and peak readiness. 
• Disaster Recovery & Compliance: Plan and execute DR drills for critical applications (TIBCO, Kafka, WMOS, OMS) while ensuring compliance with IT standards. 

Criteria

• 10+ years of experience in software development and/or application production support , with expertise in OMS, WMS, and Supply Chain systems. 
• Strong knowledge of enterprise integration patterns, middleware technologies (TIBCO, Kafka), and API-driven architectures. 
• Proficiency in monitoring and logging tools such as ELK, AppDynamics, Prometheus, Grafana. 
• Hands-on experience in automation, alerting, and incident management to enhance system stability. 
• Proven ability to analyze, diagnose, and resolve critical production issues in a high-volume, distributed system environment. 
• Expertise in inventory movement, EDI transactions, DC operations, and order fulfillment workflows. 
• Strong leadership skills with a servant leadership approach, mentoring and guiding teams to success. 
• Experience leading large-scale system migrations (e.g., PKMS to WMOS), performance tuning, and capacity planning. 
• Effective communicator, able to collaborate with engineering teams, operations, business stakeholders, and vendors. 
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). 

Additional Skills & Expertise 

• Material Handling Equipment (MHE) Integrations: 8+ years of  experience with third-party MHE applications, including Reddwerks Pick to Light, Tompkins, Wynright, Cubiscan, ETON, Pulse, Veristich, OPEX, Savoye, Integrated Solutions, iWarehouse, Print and Apply Panda Machines. 
• Manhattan Integrations: 5+ years of experience in designing and supporting integrations between Manhattan Labor Management (LM), Transportation Lifecycle Management (TLM), WMi, and WMOS. 
• 3PL Delivery Network Support: Expertise in handling EDI-related scheduling exceptions, research, and fixes, collaborating with major 3PL carriers (Ryder, Fidelitone, Werner, AMJT etc) to ensure uninterrupted business operations. 
• WMS System Analysis: Deep knowledge of Order Fulfillment Lifecycle (Pick/Pack/Ship), Inventory Control, Receiving & Putaway, Tasking, Waving, Parcel & Furniture Labels, and Third-Party Carrier Integrations. 
• EDI & Order Management: Experience working with EDI forms, including Invoice (810), Purchase Orders (850), Ship Notice/Manifest (856), Shipment Delivery Status Updates (214), and Order Change/Updates (860). 
• Rate Shopping & Proship Integrations: Extensive knowledge of Proship configuratio