Assistant Store Manager

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

Opportunity knocks at the Lakeshore Learning Store. Are you ready? 
You don’t need a background in education, but a desire to learn is essential! As one of our store managers, you get to develop a first-class team, implement plans to maximize store sales, and provide our customers with an unforgettable retail experience—all in a fast-paced, fast-changing environment that demands operational expertise. Sound challenging? It is. But with success comes reward. 

Providing great customer service isn’t just a goal—it’s the essence of who we are. 
Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit. 

Lakeshore Learning Store managers have a knack for leading by example. 
In fact, this is the glue that holds our successful retail team together. No job is too small to tackle…and no team success is too small to celebrate. 

Responsibilities  

Building Talent  

• Assist management efforts to recruit and develop an engaged, sales-driven team   

• Ensure team members receive consistent coaching and growth opportunities and support career pathing   

• Conduct new hire onboarding training and development sessions   

• Support/assist in performance reviews and employee feedback sessions  

• Help resolve staff conflicts and drive workplace engagement and motivation within the store 

Building Service Standards 

• Supervise daily store operations to ensure service standards are met (& surpass expectations)   

• Seek and communication customer feedback regarding school and home use of products   

• Build a unique and lasting relationship with customers   

• Assist in developing and implementing customer service programs and recognition   

• Monitor staff interactions with customers and provide feedback   

Building Revenue and Operational Excellence  

• Ability to analyze sales data, inventory levels and market trends   

• Attention to detail to ensure accuracy in reporting and inventory management   

• Assist in maximizing sales and store profitability while effectively managing controllable expenses  

• Maintain visual presentation of merchandise/signage and ensure store displays are aligned with sales goals   

• Maintain company expectations regarding retail policies and procedures, including store cleanliness and safety standards  

• Own development of employee schedules to ensure optimal staffing and communicate schedules effectively  

• Support sales initiatives, promotional activities, and the retail store’s outreach programs to raise awareness and foster relationships that support Lakeshore’s goals   

Essential Skills and Attributes  

• Passion for providing excellent customer service 

• Positive and proactive approach to management and working as a team 

• Excellent communication and training skills 

• Exceptional time management and organizational skills 

• Ability to demonstrate company standards and reinforce them with the entire team 

• Strong desire to recognize and reward achievements—big and small 

• Capacity to give regular and clear feedback to team 

• Ability to provide and receive constructive criticism 

• Capacity to multit