Project Coordinator II

The Project Coordinator (PC) position is generally assigned to a specific segment of business, either Retail Sales or Trade Sales. The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams, and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.  This is a full time, onsite position.  

Pella Corporation Offers the following:

• Paid time off

• Paid holidays

• 401k with company match

• Medical, dental, vision benefits

• Company paid life insurance

• Company paid short/long term disability insurance

Responsibilities/Accountabilities:

• External and internal customer contact

• Reviewing and booking orders from the sales team

• Purchasing product from vendors and our corporate manufacturing facilities

• Recording key dates and activities related to orders

• Scheduling and releasing completed product

• Scheduling of Value Add and Pre-finish 

• Coordinating delivery of customer orders

• Collects customer payments following installation or delivery as needed

• Managing recovery process for shortages and damaged product

• Ordering parts and/or scheduling service appointments as needed

• Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits

• Resource for PQM /ADM and product offering questions 

• May assist with physical inventory and help resolve inventory discrepancies

• Promotes and facilitates continuous improvement activities in the department

Retail Segment Specific:

• Coordination and management of installation permits

• Collecting and verifying Lead Safe Install paperwork when applicable

• Scheduling installation of Pella products

• Scheduling installation recovery appointments

• Approving and processing payments for sub-contracted installation companies 

Trade Segment Specific:

• Quoting and bidding of Pella products as needed

• Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders

• Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date

• Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions

Skills/Knowledge:

• Provide superb customer service 

• Works collaboratively with Pella team members and customers

• Enjoys working in fast-paced environment with a high sense of urgency

• Strong problem-solving skills 

• Seeks out internal experts and utilizes their knowledge

• Adaptable to changing processes and priorities

• Focused on details and follow through

• Proficiency with Microsoft Office and ability to learn internal software programs and applications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

Must have High School Diploma or GED. AA or Technical degree preferred, 0-2 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. 

Computer Skills<