Associate Director of Global Medical Information and Communications

Why Join Us?   Be a hero for our rare disease patients   At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.    Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.   If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

Position Summary:

ultraimpact – Make a difference for those who need it most

Reporting to the Director/Head of Global Medical Information and Communications (MI/MC), the Associate Director (AD) of Global MI/MC will be responsible for leading the development and review of medical content to support both approved products and investigational programs within Ultragenyx’s rare disease portfolio. This individual will create and maintain accurate, balanced, timely materials that support scientific exchange, respond to unsolicited medical inquiries, and align with global strategy. This is a cross-functional role requiring strong scientific acumen, attention to detail, and the ability to manage priorities across multiple therapeutic areas. The ideal candidate is adaptable, proactive, and strategically minded, capable of navigating shifting demands while maintaining a high standard of excellence. 

Work Model: 

Remote: Officially documented as working full-time from home, with travel to Ultragenyx's offices or other locations on occasion as needed.

Responsibilities:

• Lead the development, maintenance, and lifecycle management of global medical information materials (e.g., SRLs, FAQs) across more than one therapeutic area, incorporating data from congresses and publications.  
• Serve as the global and US medical reviewer for promotional and non-promotional materials through the MRC and MARC processes. 
• Partner with cross-functional teams (e.g., Global Medical Affairs Strategy, Compliance/Legal, Regulatory, Clinical Development, etc.) to ensure materials are scientifically rigorous, fair balanced, and aligned with global strategy. 
• Support the oversight of global medical information call center vendors including training, compliance, and metrics/insights reporting (e.g., monthly, annual, and ad hoc reports and Sunshine Act reporting).  
• Provide accurate, complete, and timely responses to escalated medical information inquiries from internal teams, healthcare providers, and consumers, or triage them appropriately. 
• Support global launch planning by developing, presenting, and executing MI/MC strategy across regions (e.g., US, EMEA, CAN, LATAM, Japan). 
• Lead the creation of and execution of Medical Affairs congress deliverables, including medic