Manager Retail Warehouse

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Retail Warehouse & Distribution Manager plays an integral role in ensuring all Retail merchandise flows efficiently and accurately from the Warehouse to each Retail venue on-time and ready for our guests. The Retail Warehouse & Distribution Manager is responsible for overseeing all aspects of warehouse operations, ensuring efficient and effective management of shipping, receiving, storage, transfers, and space maximization. This role includes budget management, staff training, scheduling, discipline, and supervision to maintain productivity and accuracy.

• Oversee daily warehouse operations, ensure compliance with company policies and procedures.
• Adhere to all local, state, and federal regulations concerning food quality, safety, labor, and employment. Maintain compliance with Union guidelines and Company policies and procedures.
• Manage inventory levels between warehouses and units through regular physical counts and reconciliation with Warehouse Management Systems and support systems.
• Support the storage, distribution, and stocking processes for all retail units and Carnival Games.
• Assist in budget preparation, manage labor expenses, and analyze variances to support financial objectives.
• Promote safety culture through communication, training, audits, and partnership with the Environmental Health and Safety team. Ensure thorough and timely investigation of all accidents and safety concerns.
• Secure warehouse operations and merchandise by enforcing loss prevention protocols and procedures to maintain inventory accuracy and exceed shrink goals.
• Inspect and maintain equipment, communicate repair needs, and requisition replacements.
• Build and maintain a cohesive team by demonstrating strong organizational, planning, delegation, and coaching abilities. Collaborate with the Human Resources Manager to ensure ongoing training and development opportunities for all warehouse team members.
• Administer performance evaluations, address disciplinary issues, resolve employee relations concerns, and lead individual and team meetings.
• Drive staff development through effective training, mentoring, and coaching.
• Regularly review and analyze warehouse performance data, identify areas for improvement, and collaborate with the management team to resolve issues and capitalize on opportunities.
• Maintain consistent communication with Retail Management, Orlando partners and various departments at Universal Studios Hollywood.
• Generate and analyze regular reports and statistics on a daily, weekly, and monthly basis to track warehouse