Sr. Salesforce Solutions Architect

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology helped people put a man on the moon.

We are a key partner to some of the largest and highest growth organizations in the world. From energizing the most competitive gaming platforms, to enabling systems to make cities safer and cars smarter and more connected, to powering the data centers behind many of the world’s biggest companies and public cloud, Western Digital is fueling a brighter, smarter future.

Binge-watch any shows, use social media or shop online lately? You’ll find Western Digital supporting the storage infrastructure behind many of these platforms. And, that flash memory card that captures and preserves your most precious moments? That’s us, too.

We offer an expansive portfolio of technologies, storage devices and platforms for business and consumers alike. Our data-centric solutions are comprised of the Western Digital®, G-Technology™, SanDisk® and WD® brands.

Today’s exceptional challenges require your unique skills. It’s You & Western Digital. Together, we’re the next BIG thing in data.

Job Description

As a Salesforce Solutions Analyst at Western Digital, you will play a pivotal role in driving our Salesforce initiatives to optimize business processes and enhance customer engagement. You will collaborate closely with cross-functional teams to gather requirements, design solutions, and ensure the effective utilization of Salesforce to meet our business objectives.

Key Responsibilities:

• Requirements Gathering: Work with stakeholders to understand their business needs and translate them into Salesforce requirements.
• Solution Design: Create and document comprehensive Salesforce solutions that align with business goals, process improvement, ensuring scalability and best practices.
• Configuration and Customization: Coordinate with Salesforce technical teams to meet specific business requirements and perform customization when necessary.
• Data Management: Oversee data quality and integrity within Salesforce, including data import, cleansing, and maintenance.
• User Training: Develop and deliver training materials to educate end-users on Salesforce features and functionalities.
• Integration: Collaborate with IT teams to integrate Salesforce with other business systems as needed.
• User Support: Provide ongoing support to Salesforce users, troubleshoot issues, and implement enhancements.
• Analytics and Reporting: Create and maintain reports and dashboards to track key performance indicators (KPIs) and support data-driven decision-making.
• Documentation: Maintain comprehensive documentation of Salesforce processes, configurations, and customizations.

Qualifications

• Undergraduate degree from a top university in related field
• 8+ years of experience as a business owner or developer of a CRM system
• 4+ years of hands-on Salesforce experience and certification
• Success growing value and adoption out of a CRM tool
• Understanding of Agile development
• Strong business acumen with an ability to draw connections between sales, marketing, and service objectives and data-driven and technical solutions
• Exceptional written and verbal communication skills with ability to quickly shift between business discussion at the executive level and detailed technical understanding and capability

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the