Operations Manager, Fulfillment Operations

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Fort Worth, TX

Schedule: Flexible scheduling with the ability to work nights, weekends, and holidays if necessary.

Role Description: 

We are looking for a dedicated Operations Manager, Fulfillment Operations to join the leadership team in our Fort Worth Innovation Center. You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations. 

What you’ll do:  

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting. 
• Ensure that we meet and exceed our merchant’s expectations.  
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility. 
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities. 
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them. 
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements. 
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs. 
• Comply to all food safety and compliance policies and regulations. 
• Additional duties and responsibilities as necessary. 

What you’ll bring to the table: 

• 4+ years of leadership experience. 
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred. 
• Established track record of taking ownership and delivering results. 
• Understanding of Lean and Six Sigma. 
• Flexible scheduling with the ability to work nights, weekends, and holidays if necessary.

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $64,196 - $