Hardware Technician, Level 2

What You Will Do:

As a Hardware Technician Level 2, you will provide advanced hands-on IT field support to ensure reliable operation of enterprise hardware, connectivity infrastructure, and end-user systems. You will support Tier 2 and Tier 3 technical troubleshooting, hardware installations, site surveys, and infrastructure maintenance across multiple customer locations. This role combines technical expertise, operational support, and customer-facing service to maintain system stability, minimize downtime, and ensure seamless technology performance.

Key Responsibilities:
 

• Provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network infrastructure both remotely and on-site
• Troubleshoot, repair, test, and maintain hardware systems to ensure optimal performance and reliability
• Conduct site surveys to assess hardware configurations, infrastructure needs, and user requirements
• Prepare documentation including diagrams, configuration updates, installation plans, and technical reports
• Support hardware acquisition by analyzing requirements, preparing technical specifications, and coordinating installation schedules
• Install, configure, and test hardware and cabling for network upgrades and infrastructure deployments
• Build and install specialized interconnecting cables as required for unique integration needs
• Train end users on proper hardware usage, maintenance, and troubleshooting best practices
• Maintain fiber optic modems, multiplexers, Ethernet cabling, telephone systems, and related infrastructure
• Utilize ticketing systems to document incidents, track resolutions, and maintain operational transparency
• Provide timely support for end-user connectivity issues and technical inquiries
• Collaborate with IT teams, vendors, and stakeholders to support projects and continuous improvement initiatives

Required Skills and Qualifications:
 

• Strong experience installing, troubleshooting, and repairing computer hardware, peripherals, and infrastructure equipment
• Experience installing Windows operating systems, applications, antivirus software, and security patches
• Ability to read and interpret technical manuals, schematics, and configuration documentation
• Familiarity with Active Directory security policies and enterprise IT environments
• Experience supporting end users remotely and on-site
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Access
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently, manage priorities effectively, and support multiple locations
• Experience with fiber optic connectivity, cabling, and telecommunications infrastructure preferred

Education and Experience:
 

• High school diploma or GED required
• Minimum of four (4) years of relevant IT support or hardware technician experience

Certifications:
 

• Security+ certification strongly preferred

Additional Requirements
 

• Ability to travel within a 5–50 mile radius of Ft. Meade / Northern Virginia region
• Must be able to drive a company vehicle as required
• Ability to lift and move equipment up to 50 lbs
• Availability for an 8-hour shift scheduled between 6:00 AM – 6:00 PM based on operational needs

Clearance Requirement:
 

• Must possess an active TS SCI with appropriate Polygraph to be considered for this role

Why Choose Independent Software:

At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succe