Software Engineer III

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation.  

Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 89 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library.

Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

The Software Engineer role at the Colonial Williamsburg Foundation plays a pivotal role in advancing the Foundation’s educational mission through innovative technology solutions. Embedded within the Information Technology department, this position focuses on designing, developing, and supporting software and data systems that enhance guest experiences and operational efficiency across the organization.

This role leads the implementation of enterprise applications, conduct systems analysis, and develop custom integrations that connect diverse platforms into a cohesive infrastructure. The work directly supports the Foundation’s ability to deliver immersive, historically rich educational content to the public—whether through digital platforms, internal systems, or guest-facing technologies. This role demands both technical depth and leadership. The role mentors' junior colleagues, contributes to complex system designs, and serves as a trusted IT advisor to business units. You’ll also provide tier-three support and participate in a rotating on-call schedule to ensure system reliability and responsiveness.

Main Duties:
•Provide technical assistance in the implementation and integration of enterprise applications across Colonial Williamsburg.
•Prepares functional requirements, feasibility studies, cost-benefit analyses, organizational impact studies, and other decision support documents as appropriate.
•Provide or arrange for necessary Colonial Williamsburg internal customer technology training, including system software and procedural training, and teach specialized technology training programs as required. Prepare technology training outline and presentation materials.
•Provide problem determination, analysis, coding, testing, and implementation for the application infrastructure. Manage the implementation and tier three support of assigned software packages.
•Acts as an IT advisor to the Business Unit and Information Technology department.
•Implement specifications for application enhancements and interfaces, and, write the interfaces that glue disparate vendor offerings into the Colonial Williamsburg application infrastructure.
•Provide timely and effective customer service in response to departmental requests for assistance and guidance in using technology to deal with business challenges and opportunities.
•Respond to tier-three support calls of assigned departments during normal working hours.
•Provide after-hours on-call tier-two support for all foundation departments on a rotating basis. On-call support means being available 24x7 and being able to dial into the systems within thirty minutes of contact.
•Support the team approach by continually seeking a more detailed understanding of the operating and application systems used by foundation departments and assisting the team by providing cross-training opportunities.
•Understand and support the goals and strategies of the department and the foundation.
•Accept increased responsibilities and take ownership of assigned