Quality Improvement Director

Quality Improvement Director (Sepulveda)

This is a hybrid position based in Culver City, CA with the expectation to be on-site approximately one day per month. 

You have the option to elect into a 9/80 flex work schedule.

The pay range for this role is $119,017 - $136,870 annually.

About Didi Hirsch   

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. 

Summary

As a Quality Improvement Director, you will be responsible for the implementation of a comprehensive quality management program for local 988 telephone, chat and text-based support, and 911 Diversion Lines for the Didi Hirsch Suicide Prevention Center.

 

Primary Duties

• Provides leadership and direction to the program and its staff toward progress with quality improvement expectations and needs.
• Develops and implements quality improvement and quality assurance strategies for the 988 programs.
• Leads quality improvement initiatives (such as PDSA - Plan, Do, Study, Act) to address quality improvement needs/challenges and enhance service delivery.
• Supervises internal program audit review processes aligned with key performance indicators per contract requirements.
• Ensures alignment of quality improvement contractual expectations by tracking and monitoring progress toward key performance indicators.
• Responsible for overseeing quality improvement activities involving data collection, data aggregation and analysis (as applicable) of the program based on contractual and organizational performance targets.
• Facilitates the visualization (i.e. graphs, charts) and reporting of data collected toward key performance indicators.
• Manages review of agency adherence to established QI Policies and Procedures.
• Assists with development and monitoring of program budget.

Collaboration and Engagement

• Works with Division Director of Quality to provide updates on status of quality improvement initiatives.
• Represents quality improvement at relevant internal and external meetings.
• Fosters a collaborative culture within the immediate team, as well as with 988 chat/text leadership, staff, and provider community/network.

Compliance

• Provides clarification of policies from primary funders and/or other related agency policies.
• Builds necessary program policies and procedures as required to meet best practice standards and other contract/regulatory requirements.
• Facilitates necessary staff and leadership meetings where contract and program requirements are discussed.
• In collaboration with the Division Director, maintains responsibility for communicating important regulatory changes to staff
• Assists in preparation for and completion of external reviews and site visits (as applicable), prepare reports of and responses to audits including plans of correction, and disseminate to staff results of those audits.

Staff Supervision and Development

• Facilitates staff training regarding program compliance practices and standards.
• Provides administrative supervision to Lead QI Coordinator and other associated staff (as required).
• Leads team meetings as required to promote and monitor quality improvement processes.
• Reviews and guides the quality improvement team with contractual updates impacting QI processes.
• Facilitates professional development opportunities for staff.

Position Requirements

• Master’s degree in behavioral health, public health, or other related field and 2-3 years of experience with suicide prevention and crisis line services.
• Minimum 2-3 years of experience with suicide prevention operations/programs.