Business Systems Administrator

We seek an experienced Business Systems Administrator to oversee the administration, configuration, and integration of our project management and workflow tools, including Jira and Monday.com. The ideal candidate will have a background in system administration and process optimization, excellent communication skills, and a keen ability to align technical solutions with business objectives. In this role, you will support our integrated product teams by ensuring efficient business processes, effective reporting capabilities, and streamlined tool usage across the organization.

Core Responsibilities

• Configure and maintain Jira and Monday.com instances, including user management, workflow creation, and custom field configuration
• Design and implement automated workflows to streamline business processes and improve team efficiency
• Create and maintain dashboards, reports, and metrics to provide visibility into project status and team performance
• Collaborate with product teams to understand their needs and implement appropriate solutions
• Provide training and support to end users on project management tools and processes
• Document system configurations, processes, and best practices
• Regularly review and refine configurations and processes to ensure optimal system performance.
• Implement feedback loops to drive iterative improvements in tool usage and integrations.
• Manage system integrations and ensure data consistency across platforms

Requirements

Required Qualifications

Core Qualifications

• Bachelor’s Degree in Information Systems, Business Administration, Computer Science or equivalent years of experience a related field
• 3+ years experience administering Jira and/or Monday.com in an enterprise environment
• Strong understanding of Agile methodologies and project management practices
• Experience creating and maintaining automated workflows and business processes
• Proven track record of implementing reporting solutions and analytics
• Excellent problem-solving and analytical skills
• Strong communication and stakeholder management abilities
• Proficiency in JQL for custom reporting and dashboard creation

Preferred Qualifications

• Jira Administrator certification
• Experience working with integrated product teams or Agile development teams
• Experience with Jira automation rules and scripting
• Knowledge of REST APIs and integration capabilities
• Experience with additional project management or collaboration tools