RN Health Coach

GBMC Health Partners and Gilchrist Elder Medical Care are looking for an to act as a frontline public health worker and trusted liaison between underserved communities in Baltimore and healthcare systems. The RN Health Coach, reporting to the Director of Community Partnerships, will supervise the community health workers, engage in one-on-one healthcare conversations, conduct screenings (such as blood pressure), and promote healthy behaviors and access to primary care at healthcare and other community events. Additionally, they will promote primary care programs, distribute literature, perform assessments, enroll new patients, schedule appointments, refer individuals to Social Drivers of Health (SDH) resources, advocate for health needs, and assist community members in adopting healthier behaviors.

Education

Associate degree from an accredited School of Nursing required; BSN preferred. Bachelor’s degree required within 3.5 years of start date.

Experience

One-year Registered Nurse experience required

Knowledge, Skills and Abilities

• Strong empathetic listening and communication skills including excellent verbal communication with patients and community members both on the phone or in person.

• Demonstrate empathy, a genuine concern, and passion for helping community members and patients.
• Excellent technical, project management, and communication skills.
• Strong Excel, PowerPoint, and data analysis skills.
• Proven track record of success in cultivating relationships through collaboration.
• Ability to conduct screenings such as blood pressure, glucose, and BMI.
• Strong assessment skills to identify the customer’s needs, clarify information, and provide resources and information that best meet assessed needs.
• Experience with community organizing in our service area preferred.
• Utilize electronic record keeping systems, computers/keyboards, and or laptops and other related equipment.

Licensures, Certifications

• Current registration with the Maryland State Board of Examiners of Nurses as a Registered Nurse.

Completion of "Healthcare Provider" CPR course, bi-annually.

Physical Requirements

• Demonstrates the physical capability to drive in suburban and urban areas to visit partner organization sites, as well as to engage in community events by walking, climbing stairs, and transporting promotional materials using a cart.

Patient & Workplace Safety: 

• Employee has knowledge and understanding of patient and workforce safety as it relates to job duties. 

Patient Population: 

• Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable. 

   Principal Duties and Responsibilities

• Supervise the Community Health Workers
• Works with the community health workers and the partners to assure reaching the enrollment goals for the program  
• Conduct blood pressure screenings at community and healthcare events and programs to promote health and wellness.
• Provide one-on-one conversations with community members to assess their health needs and provide education on healthy habits.
• Develop and conduct health education programs in a community setting
• Conduct a comprehensive health risk and social determinants of health (SDOH) needs assessment to identify areas of need for community members. 
• Schedule initial primary care appointments for community members who require healthcare services.
• Provide ongoing follow-up with patients to ensure they are accessing primary care services, SDOH enrollment, and access to healthcare resources.
• Refer community members to partner agencies that offer SDOH services, and follow up with patients via phone calls text, email, and MyChart to ensure access to SDOH fulfillment.
• Document patient contacts, referrals, and enrollments in the electronic medical record (EMR) and other software within 24 hours of patient contact.  Confirm with Derica the required time for documentation.
• Represent GBMC HP Baltimore or Gilchrist EMC Baltimore at community partner and other organizational events and programs to promote enrollment in primary care programs.
• Attend regular staff meetings, Community Partner Coalition meetings, trainings, and other meetings as needed to promote the HERC program

   All roles must demonstrate GBMC Values

GBMC Values

Value Description

Respect