Senior UX Researcher

Allergan Data Labs is on a mission to transform the Allergan Aesthetics beauty business at AbbVie, one of the largest pharmaceutical companies in the world. Our iconic brands include BOTOX® Cosmetic, CoolSculpting®, JUVÉDERM® and more. The medical aesthetics business is ripe for rapid growth and disruption, and we are looking to add to our high performing team to do just that. 

Our team has successfully launched a new and innovative technology platform, Allē, which serves millions of consumers, tens of thousands of aesthetics providers and thousands of colleagues throughout the US. Since its launch in November 2020, Allē has delivered curated promotions, personalized experiences and had millions of consumers use it as part of their beauty journey. 

We’re looking to add to our team as we prepare to launch a new array of game-changing technologies on our successfully adopted platform. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.

We’re looking for a Senior UX Researcher to report to the UX Research Manager and be responsible for user research projects of significant size and complexity supporting product strategy and within product squads. If you’re interested in working within a startup-oriented environment, while having the backing of a very large company, please read on.

You will 

• Support Product Strategy, Product Managers, and Product Designers across one or more teams in product discovery, develop journey maps, validate designs, and serve as the voice of our customers within the product and engineering group.

• Prioritize research and maintain a roadmap, providing transparency to the product team.

• Scope, plan, and conduct research from end to end as a primary researcher and empower other members of the team to run their own research, providing support throughout the process.

• Document and share insights with the product team, as well as the broader organization, and provide opportunities for team members and stakeholders to regularly engage in research. 

• Become a subject-matter expert with a deep understanding of the jobs-to-be-done, clarifying them via journey maps and personas, and routinely socialize them across the organization to drive alignment and provide actionable insights. 

Required Experience & Skills 

• 3-5 years of UX research experience. Experienced in in-person and remote user research and skilled in ethnography, survey design, quantitative research, and other research methods.

• Experienced with unmoderated testing platforms (UserTesting, UserZoom, etc.).

• You enjoy meeting different people and being an active listener, while also providing great customer service skills.

• You’re an inspiring storyteller and excellent at sharing and communicating insights to diverse audiences (from Product Designers to Engineers to Allergan Data Labs leadership) in order to drive impact.

• A portfolio demonstrating past work experience and deliverables.

Our Core Values 

• Be Humble: You’re smart yet always interested in learning from others. 

• Work Transparently: You always deal in an honest, direct and transparent way. 

• Take Ownership: You embrace responsibility and find joy in having the answers. 

• Learn More: Through blog posts, newsletters, podcasts, video tutorials and meetups you regularly self-educate and improve your skill set. 

• Show Gratitude: You show appreciation and return kindness to those you work with. 

Perks 

• Competitive salary. 

• Competitive annual bonus targets. 

• 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus).  Plus additional company contribution. 

• RSU grants (Long Term Incentives) for approved roles. 

• Comprehensive medical, dental, vision and life insurance. 

• 17 paid holidays per year, including 3 floating holidays. 

• Annual Paid Time Off (PTO), with separate sick days 

• 12 weeks paid Parental Leave 

• Caregiver Leave 

• Adoption and Surrogacy Assistance Plan 

• Flexible workplace accommodations. 

• Free gym membership for those in our Irvine, CA WeWork office. 

• We celebrate our wins with opportunities to attend Lakers, Knicks, Anaheim Ducks, Anaheim Angels and NY Rangers games. 

• Opportunities to attend concerts, festivals and other live enterta