Manager, APS Operations Improvement

Job Summary

Are you looking for a role in which you can really Make a Difference? This role is all about identifying areas in which we can improve areas in operations and the standards around them!  This is a “roll up your sleeves” to develop and roll out improvements in the Facilities Management Space. You would need to be located near a major metropolitan area (Mid-West or West Coast) potential for travel about 25-40%. 

 ABM Performance Solutions (APS) is ABM’s self-delivered operational platform which incorporates all of ABM’s offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured to maintain the built environment with self-delivered services including cleaning, energy, sustainability, safety, resiliency, power, mechanical, electrical, EV-charging, parking, and operating engineers. Governed by a single contract, APS helps our clients improve operations, drive outcomes, and enhance resiliency and reliability of their facilities while allowing them to better focus on their core business. The Manager APS Operations Improvement (MAOI) has responsibility for developing and implementing standards and compliance processes and supporting account operations with Continuous Improvement programs. They will also be responsible for special projects including but not limited to innovations, planning, budgeting, SharePoint, and other site support functions for the APS Enterprise Platform Team.

Job Objective

The Manager APS Operations Improvement (MAOI) will be responsible for executing and coordinating Continuous Improvement processes in alignment with ABM Industry Groups (IGs) ensuring that clients outcomes are achieved, client/occupant/employee/passenger/student experience is positive, ABM financial objectives are met, and sales opportunities are supported. The MAOI is also engaged with the Client Experience & Operations Support (CE-OS) Team, ABM’s procurement team and rest of the APS Platform Team and our Industry Group leads. This role will also be very closely aligned with our VP of Operations, VP of Solutioning, VP of Sales, Director Quality Management, Director Service Development, and Director Workplace Experience for APS.

The successful individual supports, coordinates and implements operational improvement strategies, functions as the subject matter expert for APS for Continuous Improvement programs such as: Standards Compliance, Vendor Management, Diversity Partnerships and Special Projects. This role will also have responsibility for the Profit & Loss (P&L) improvement for all APS accounts by building and deploying saving streams through these programs.

The MAOI for APS performs the duties either personally, through subordinates, coordinating efforts across improvement teams or through the Industry Group (IG) Operational Network depending on the relative structure of each IG.

Furthermore, the APS MAOI, is a designated subject matter expert for APS clients in Continuous Improvement programs and Special Projects partnering with our APS platform and each IG. The MAOI, Operations for APS will be part of the APS Enterprise Platform team and strongly aligned with the account teams, ABM Procurement Team and other functional groups to drive Operational Improvement Excellence.

Responsibilities:

· Adherence to ABM’s Core Values of Respect, Integrity, Collaboration, Innovation, Excellence and Trust.

· Adopt and execute the processes established by the APS Platform Team for each existing account and new pursuits, understanding the different nuances of each IG.

· Act as a subject matter expert in facility management operations.

· Creation of a strong operations culture based on an engaged and professional workforce in a highly collaborative team atmosphere.

· Strong financial acumen with the ability to understand a P&L statement and identify opportunities for margin improvement in each account.

· Ability to develop an internal network (with Functional Groups) and external network (perspective clients, industry, etc.).

· Proactively identify potential risks and work to mitigate those risks.

· Support, implement, and communicate the strategic direction of the division; develop and implement policies, practices, and standards to ensure operational success.

· Support existing accounts and business development opportunities, including site support, presentations, and perspective client engagements.

· Administer APS SharePoint sites managing access, content and updates.

· Collaborate with other executives, in particular ABM’s Client Experience & Operations Support Team, each IG Leadership and operati