Account Manager

Description

Overview: Darwill is a nationally recognized print and marketing communications firm based in the west suburbs of Chicago. As a premier provider of complex marketing products, including direct mail, employee communications and marketing collateral, we influence excellent results for CMO’s, Directors of Marketing and Print Production Professionals by providing ideas, workflow solutions, cutting edge production technologies and a seamless execution process. Our diverse product offering includes data acquisition, email appends, integrated marketing services, production workflows, custom print production, direct mail solutions, fulfillment and complete lettershop, bindery and mailing services.

Location: Oakbrook, IL

Reports to: Director of Customer Experience

Responsibilities/Essential Functions:

• Transition of orders from the sales team and placement of orders into the ordering system.
• Acts as the day to day client contact, focused on execution and project management and maintain timely delivery of marketing efforts.
• Execution of monthly workflow, data files, client mail plans.
• Manage the delivery of weekly and monthly call tracking and reporting back to sales team and customers. (Reports, Analytics, Project Documents, data, Direct Mail and related components, etc.)
• Consistently monitors, accurately identifies and assesses scope changes and the impact to the production schedule and budget of a project then communicates with inter-departmental team project status.
• Strong attention to detail, problem solving abilities and strategic thinking.
• Prepares final billing by gathering information from internal functions.
• Ability to work independently in a team environment

Qualifications:

• Minimum of an Associate’s Degree
• 2-5 years of Direct Mail experience
• Proficient in Microsoft Office, Excel and Outlook specifically
• Detail Oriented
• Excellent organizational skills, ability to multi-task
• Positive Attitude

Work Environment/Physical Demands:

• This job requires you to sit in a cubicle or office, on a computer (1 or more monitors) for the majority of the day.
• May be required to work extended/evening hours as needed.