Manager, Delivery Management
CarMaxAbout the role
The Manager, Delivery Management (Data and AI), manages a Program of Products and oversees a group of delivery managers to enable product and project delivery through Agile, Lean and Technical Project & Product Management skills. The Manager is responsible for planning and execution of scope, risk escalation and mitigation within a Program or group of Products. He/she oversees implementation, scaling and improvements of current and new methodologies and practices that cascade from the leadership to the teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program Management
Manages program of delivery initiatives to ensure that the teams are efficiently and productively executing on plans.
Ensure roadblocks, risks and impediments are removed and managed.
Manage and lead a team of Delivery Managers that establish and track cross-functional deliverables and key milestones within multitrack initiatives across all Teams.
Develop effective contingency plans to overcome unexpected obstacles and remove team impediments
Stay current on best practices in Agile and Waterfall product/portfolio/program/delivery and project management.
Partner with stakeholders to advocate for/implement continuous improvements
Accountable for team’s use and adherence to company policies and procedures
Monitor Delivery Managers’ activities, morale and productivity to ensure adherence to portfolio
Manage the process of reconciling resource usage on an ongoing basis
Associate Development
Hire, train and develop associates
Works with associates to collaboratively establish an Individual Development Plan and review them on a timely basis as well as, provide advice, feedback, training and advocacy
Develop and maintain positive team dynamics and high morale across cross-functional team
QUALIFICATIONS AND REQUIREMENTS:
Ability to apply broad knowledge, seasoned experience, and critical thinking skills to address complex/critical issues. Establishes a broad plan and aligns resources for action.
Ability to understand business goals and objectives and adjust priorities based on changes in business strategy or market environment
Clearly articulates the vision and delivers consistent key messages
Strong knowledge of various Agile & Lean project and delivery management best practices and processes
Strong Communication Skills
Ability to provide “win-win” solutions while resolving customer service issues in a positive and professional manner
Ability to work independently and to lead multiple projects and cross-functional teams simultaneously
Ability to motivate, influence and persuade across various levels of the organization
Ability to develop and execute a plan and proactively make improvements to process execution
Ability to lead, develop, and mentor a team of direct reports
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