Learning Experience Consultant

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

The LX consultant will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization.

The Learning Experience consultant will:

Provide instructional design services to the following key functions:

• Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches.

• Operations Management, Quality and PST to address performance gaps in production.

• Organizational Development (OD) for continuing education and skills enhancement.

• Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates).

Collaborate with the Multimedia, Content, and LMS Administration work streams and PST Teams to design, develop and implement innovative self-paced and instructor-led training programs and evaluate the effectiveness of such. Key tasks include, but are not limited to, the following: 

• Analyzing learning needs.

• Conduct audience, context ,content, and available performance analysis when determining a design for a particular project.

• Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data.

• Determining required skills and competency levels for learners/ participants.

• Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning.

• Identifying training objectives and performance targets.

• Determine target objectives for identified learning content and target audience.

• Defining instructional design strategy.

• Identify the best method to deploy learning experience or instructions.

• Scoping/outlining training content.

• List details of proposed training content , indicating duration and method.

• Building training curriculum/lesson plan.

• Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed.

• Writing storyboards/scripts.

• Collaborate with SMEs in finalizing learning content that is critical for learners/ participants. 

• Write storyboards for elearning content for NMD to develo