Bilingual Call Center Specialist

Overview

Knowledge Services is hiring for a Bilingual Call Center Specialist.  This is a contract-to-hire role. This person will be required to work on-site in our client's office located on the southwest side of Indianapolis.

• $22.00 per hour, Monday-Friday.
• Anticipated start date is January 20th.
• This position requires strong attention to detail, the ability to multitask, and experience in maintaining focus during repetitive tasks. State tax law knowledge is not required. Training will be provided.

Responsibilities

• Provide best-in-class customer service taxpaying customers by phone in a fast-paced call center environment.
• Applies knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries.
• Access data utilizing basic computer skills.
• Communicate professionally using correct grammar, spelling, and punctuation.
• Meets the Call Center goals including call handling, Quality, Schedule adherence and other established goals.
• Complies with all ethical and confidentiality requirements.
• Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply.

Qualifications

• 2 + years call center experince 
• High School diploma or GED
• High attention to detail
• Ability to effectively communicate, both orally and in writing
• Solid computer skills, Microsoft Office proficiency
• Basic math skills
• Strong customer service background with a professional demeanor

Physical Requirements:

• Job frequently requires sitting, handling objects with hands.
• Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
• Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.

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