Customer Enablement Program Manager

Are you customer obsessed and passionate about solving big, complex, problems through development of cutting-edge learning tools and resources? The Program Manager, Customer Enablement is responsible for the learning solutions at the center of AgentSync’s suite of products for customers. Our goal is for our customers to reach their professional goals with the help of AgentSync. 

The Program Manager is responsible for ensuring that the Customer Enablement team is successful in delivering learning solutions for our customers. This role will be integral in delivering and measuring the impact of our learning programs and customer engagement efforts to the overall customer experience. 

What you’ll do: 

• Design and develop creative, customer-centric learning solutions such as training programs, learning labs, and micro-learning modules across multiple modalities
• Manage customer communications sent on behalf of the CS department, including but not limited to, downtime notifications, new releases, newsletter or automated drip campaigns, and other key customer-facing announcements 
• Serve as the liaison between the Customer Enablement Team and AgentSync’s Customer Success Managers - communicating key learning initiatives and product updates on new releases 
• Create and execute a plan on auditing learning assets. 

Your experience: 

• 5+ years of experience in the area of customer education, instructional design, customer success, or customer experience
• Experience in Microsoft Office applications including PowerPoint, Word, Excel, and SharePoint.
• Experience working with a variety of learning tools including Camtasia, myTrailhead, Salesforce Knowledge, and Pardot. 
• Experience with multimedia development (audio, video, and/or animation) ● Experience in facilitating programs in person and virtually. 
• Bonus: Any experience in insurance licensing or continuing education 

Don’t meet every single requirement? 

At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

About us:

AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and  automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

Salary: 

In accordance with Colorado law, the following represents AgentSync’s reasonable estimate of the range of possible compensation for this role, if hired in Colorado.

Denver/Boulder Metro 

$85,000 - $100,000

Additionally, this role is eligible to participate in AgentSync’s equity program.

100% Company Paid Healthcare Insurance (for you and dependents)

• Medical
• Dental
• Vision

Financial Benefits

• 401(k) retirement savings plan

Other Benefits

• Unlimited PTO
• 11 paid holidays per year
• 12 weeks 100% paid parental leave and $4,000 return to work childcare stipend

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).