Associate Manager, Mako Clinical Processes, Southeast

Work Flexibility: Field-based

Position summary:

Who we want

• Hard-working winners. Confident, competitive and results-oriented professionals who

create a track record of success.

• Dedicated achievers. People who thrive in a fast-paced environment and will stop at

nothing to ensure clinical success and technical competency.

• Effective communicators. People who can interpret information clearly and accurately to

concisely communicate results and recommendations to stakeholders.

• Collaborative partners. People who build and leverage cross-functional relationships to

bring together ideas, information, use cases, and industry analyses to develop best

practices.

Essential duties & responsibilities: (detailed description)

Collaborative Leadership

• Displays leadership through fostering a culture of collaboration with MPS Managers for technical competency and business growth through increased robotic utilization.
• Act as player-coach, actively engaging with MPS teams to ensure customer and team goals are achieved for their respective territories.
• Works actively with FEES, CONNECT Leads and MPS Managers to create a scalable program/guideline for pre-course training to ensure consistency and effectiveness on JR Mako platform applications

Strategic Vision/Implementation:

• At the direction of the Senior Manager of Clinical Processes, ensures the implementations of Mako strategic initiatives within the assigned territory
• Communicates plan with key stakeholders/ local leadership
• Evaluates and reports to Senior Manager of Clinical Processes, the impact of Sales Education strategy within the field robotic sales organization
• Utilizes Stryker analytic platforms for collaboration with MPSM’s and local leadership for development opportunities
• In collaboration with Senior Management, utilizes complaints data to highlight and implement areas of education and re-education for current Mako applications and for upcoming application launches and upgrades into the MPS field organization

Project Management:

• Works with Senior Manager of Clinical Processes to utilize complaints data to provide on-site learning opportunities and identify areas of improvement for re-education opportunities and increased utilization
• Collaborates with Customer Support and IT to deliver resources and education to the MPSM field organization on timely submission and filing of Product Experience Reports
• Assist in the delivery of customer reports from the Complaints Team to the customer 
• Demonstrate technical expertise with Mako robotic JR applications and ability to transfer knowledge to facilitate HCP re-engagement and deliver 1:1 education to the local MPS team
• At the direction of the Senior Manager of Clinical Processes, collaborates and supports projects with FEES, Customer Support and Marketing to develop MPS re-education programs  
•  Collaborate with FEES, CONNECT Leads and MPSM’s across territories to ensure Mako procedures comply with regulatory requirements and internal quality standards
• Collaborate with FEES, Marketing and MPSM’s to deliver best practices across territories to improve customer experience and continued Mako utilization

Business Measurement/Data Utilization:

• Support the use of Mako Analytics/Reporting data to understand system use and identify

• areas for improvement in utilization at account level.

• Delivers to the Senior Manager of Clinical Processes metrics and goals/success criteria and milestones for accounts that are aligned under JR strategy.
• Works actively with FEES, CONNECT Leads and MPS Managers to create scalable metrics for reporting to Senior Manager of Mako Clinical Processes and Stryker Sales leadership on what “success” looks like during and after onboarding new MPS hires
• Partners with FEES and Senior Manager of CLPS to ensure any new or re-education requirements are met to ensure strong launches
• Collaborates with JR and Senior Manager of CLPS to ensure the goals of new system launches are met

Customer Engagement:

• Strengthen partnership and education through meetings such as AAOS and AAHKS.
• Works with Customer Support, Marketing and FEES for maintaining customer feedback/ responsiveness.
• Work with Senior Manager of Clinical Processes to identify areas of customer re-engagement and provide resources and onsite support for customer confidence in Stryker products.

Organizational Capabilities:

• Gather best practices from other JR territories and establish national best practices for success.