Team Leader Medical Assistant - Reston

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Summary 

In a collaborative manner, the Team Leader will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.   

The Team Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care Partner of choice by re-defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. This vision is achieved through our five core values of Collaboration, Innovation, Diversity and Inclusion, Integrity and Accountability. 

Job Requirements 

Education 

• Graduate of a Medical Assistant Program preferred  

• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred 

• High school diploma or equivalent required 

• Basic Life Support (BLS) required (American Heart Association or American Red Cross)

Work Experience 

• 2+ years of Medical Assistant experience 

• 5+ years of experience or (medical) military experience in lieu of required certifications listed below 

• Knowledge of medical terminology strongly preferred 

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Required Licenses/Certifications 

One of the following certifications is required

• ARMA- American Registry of Medical Assistants 

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association) 

• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant) 

• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health) 

• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing) 

• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals) 

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Or the following certifications are excepted at the time of hire: 

• EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians) 

• CNA - Certified Nursing Assistant 

Additional Knowledge, Skills and Abilities Required 

• Knowledge of medical office management systems and procedures 

• Excellent time management skills and ability to multi-task and prioritize work 

• Social perceptiveness and service oriented 

• Excellent written and verbal communication skills 

• Strong organizational and planning skills 

• Proficiency in MS Office and patient management software 

• Keyboard proficiency 

• Experience using Electronic Health Records 

Essential Functions 

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.  

• Supervise and support team members and business operations. 

• Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM. 

• Conduct monthly inventory 

• Responsible for order approval 

• Assist ROM in resolving patient concerns at the center.  

• Provide weekly oversight of calibrator calls.  

• Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, Quality Metrics, Etc.)  

• Responsible for site walk-throughs 

• Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.