Job Description

Our mission is to power a brighter future together. One that is safe, smart and sustainable.

The Role: Responsible for all collections processes, including payments, delinquency communication, delinquency management, write-off, post write-off partnership with third parties. Lead all teams both in house and BPO partners as well as the agency correspondence team. Understand, communicate, and present on all thing’s involuntary attrition. Own the management and execution of strategy to reduce involuntary attrition.

What you will be working on: Improving communication with customers in all mediums. Creation and documentation of payment retry strategy. Setting department targets and driving important KPI’s. Working to upgrade tools to provide best payment experience possible for frontline reps and customers. Developing leaders and creating an employee friendly environment that increases average agent tenure.

Who you will work with: Recruiting, Training, Analytics, HR and call center leaders both senior and frontline.

Job Responsibilities:

• Own partnership with 3rd party post write-off agencies
• Manage 1st party partnership
• Communicate current collections environment and strategy
• Find new ways to reduce customer delinquency

Required Skills:

• Strong interpersonal skills
• Project management skills
• Creative problem solver
• Strong presenter that can speak clearly to the executive leadership team
• Innovative thinker that is willing to challenge the status quo
• Minimum qualifications: 5-7 years of collection experience

Why Vivint:

• Paid holidays and flexible paid time away
• Your choice between Mac or PC
• Employee pricing on smart home products
• Casual dress code
• Onsite gym, gaming tables across our campus
• Onsite health clinic
• Medical/dental/vision/life coverage

What We Stand For:

• Honesty and Integrity Come First
• Do the right thing
• Customer Obsession is Our Advantage
• A relentless passion to serve the customer
• Innovation is Essential
• Today’s innovation is tomorrow’s lifeblood
• We Win Together
• Individuals win games: teams win championships
• Exceptional is Expected
• Talk is cheap: create value, not just motion
• We Give Back
• Helping people is core to our DNA

Find out more about what it's like to work here: https://www.vivint.com/company/careers/culture

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".