2nd Shift Customer Service Representative

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

 John Deere is an equal opportunity employer, including disabled & veterans.

 

Primary Location: United States (US) - Iowa  - Johnston  
Function: Customer Experience (CA)
Title: 2nd Shift Customer Service Representative - 119212 
Onsite/Remote:Remote Position

 

This position is eligible for remote work at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change.  

 

Your Responsibilities

 

As a Customer Support Representative for JD Intelligent Solutions Group located in Johnston, Iowa, you will:

 

• Provide Tier 1 phone and email support for John Deere's digital tools in a contact center environment
• Work solely on 2nd shift Sunday through Thursday to support business hours in Australia and New Zealand
• Develop and manage online support tools and solutions
• Participate in closed loop problem resolution process to identify, escalate, and resolve issues  
• Collaborate with other functional groups, including Product Support and Software Engineering, to effectively address customer inquiries 

 

VISA Sponsorship is NOT available for this position

What Skills You Need

 

• Experience or knowledge related to the agricultural industry
• 1 or more years experience in a customer support or product support role
• Experience in roles that required demonstration of excellent communication skills (written and verbal)  
• Experience working in a team environment and thriving on solving problems 
• Ability to work flexible hours, including evenings and weekends, to support business needs across multiple time zones
• Ability to travel to Johnston, IA for onsite trainings based on business needs

What Makes You Standout

 

• Experience with John Deere Operations Center
• Issue resolution experience with John Deere programs and systems
• High comfort level and experience with consumer software applications 

Education

 

Ideally you will have a degree or equivalent related work experience in the following:  

 

• Bachelor's degree in Business, Management, or equivalent discipline 

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay 
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use
• Vacation and Holiday Pay

 $50,916.00  - $76,368.00  + Benefits

Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL 

Must be 18 years of age or older to apply

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not consid