Customer Service Representative

Join Our Team as a Customer Service Representative!

At Jacuzzi Group, we're not just about creating luxury home products; we're about enhancing the lives of our customers through unparalleled service and support. As a Customer Service Representative, you'll be the heartbeat of our organization, connecting directly with customers to ensure they have the best experience possible with our brand. Your contributions will help us maintain our reputation as the premier manufacturer of home wellness solutions.

What You'll Be Doing:

• Professionally handle incoming requests, via phone and email, from customers and ensure that any issues are resolved both promptly and thoroughly.
• Provide technical assistance in the form of troubleshooting the product via phone and email to resolve any issues the consumer is experiencing. Technical training is provided.
• Process warranty claims according to the company policy. Liaison with service technicians in the field.
• Building strong client relationships to maintain old business and acquire new customers.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client's desires.
• Acting as the client's representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
• Process and verify the accuracy of orders from customers utilizing our internal CRM systems and customer purchase orders.
• Thoroughly and efficiently gather customer information, access, and fulfill customer needs, and educate the customer where applicable.
• Continuously evaluate and identify opportunities to drive process improvements that positively impacts the customer’s experience.
• Contribute to the development and maintenance of standards, policies, and procedures regarding customer service.
• Provides back-up support to other group members in the performance of job duties as required.
• Initiate required action for response to customer care requests for order changes, including the maintenance of orders
• Works with customers to resolve problems and facilitate solutions.
• Assist in daily filing and other tasks as may be assigned.
• Communicating with clients to ensure that all their needs are understood and addressed.

Requirements

What We’re Looking For:

• A genuine passion for customer service with 1-3 years of experience under your belt.
• Proficiency in handling multiple software applications simultaneously.
• Natural communication skills to connect with people at all levels — from clients to colleagues.
• A reliable team player who thrives in a dynamic environment and adapts to changes with ease.
• Detail-oriented with a flair for following up and ensuring problems are resolved.
• In-Office only.

Are you ready to make a difference in our customers’ lives? Join us and become a vital part of the Jacuzzi Group family!

Benefits

• Health, Dental, and Vision plans

• 401k program with matching
• Paid vacation and holidays
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources