Product Support Specialist (m/f/d)

<div class="content-intro"><div class="container"> <div class="row"> <div class="col-12"> <h4>About Us</h4> <br>AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.<br><br><strong>Join us in shaping the future of software technology!</strong></div> </div> </div> <p><br><br></p></div><div class="container"> <div class="row"> <div class="col-12"> <p>This is a fixed-term position with the potential for extension. </p> <h4>What we are looking for:</h4> <p>To help us on our mission, we are looking for a talented and highly ambitious Product Support Specialist. In this role, you will be responsible for engaging with customers through app store reviews and email reports, addressing inquiries, resolving issues, and ensuring an excellent online customer experience. You will work closely with Development, QA and Technical Support teams to maintain a positive brand presence and enhance customer satisfaction.</p> <ul> <li>Monitor and respond to user inquiries and feedback on multiple app stores (E.g. Apple App Store, Google Play, etc.) and email channels. Provide support, troubleshooting, and solutions in a timely and professional manner</li> <li>Make use of vital data and statistics offered by the app stores and other sources to track and analyze interactions and identify opportunities for improvements</li> <li>Communicate external feedback and synchronize best strategies with internal teams such as Customer Experience to drive continuous improvement</li> <li>Keep up to date with all features and changes in the releases of the AnyDesk application on all platforms</li> <li>Investigate and attempt to reproduce reported user issues on different mobile devices and operating systems and test potential fixes working closely with QA</li> <li>Document and escalate bugs by creating detailed reports for the Development team</li> <li>Utilize tools like Confluence and Jira to document processes and track issues</li> <li>Maintain and enhance brand reputation by engaging with customers in a positive and proactive manner</li> <li>Stay up to date with social media best practices and platform updates</li> </ul> <p> </p> <h4>Basic Qualifications:</h4> <ul> <li>Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal</li> <li>Easy to work with</li> <li>Sens