Project Manager - Promotions & Loyalty

Company Description

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Job Description

Overview:

Merkle Project Managers on our Promotion and Loyalty team manage scope, budget, timeline, risks, and expectations throughout the development of our projects. They ensure high quality, while providing daily management and control of program activities and provide program leadership across the organization. You will partner with our Client Services team and works across all the disciplines- creative, front and back-end development, quality assurance, and strategy and insights.

Responsibilities:

• Provide to cross-functional Delivery teams.
• Be the primary daily client liaison and advisor throughout the project lifecycle.
• Manage business within assigned accounts in a way that assures high client satisfaction and achieves clients’ desired program results.
• Be the expert on their client's best practices and brands and translate knowledge of the client into effective business and marketing tactics and execution.
• Monitor project progress against the proposed plans including budgets, timelines, quality criteria and risk management.
• Represent the client’s needs to internal team members.
• Identify or clarifies issues with projects and makes recommendations to resolve issues.
• Be an internal quality control check for all programs to ensure they meet client requirements.
• Describe client requirements, collaborate in the development of deliverables, supports the ongoing activities of client programs.
• Solve daily problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues.
• Describe client requirements, collaborate in the development of deliverables and support the ongoing activities of client programs.
• Identify and document program strategies, business requirements, technical requirements, and timelines support of our client deliverables, revenue targets and company strategy/goals.

Qualifications

• 4-6 years of professional experience as a project manager managing technical or digital projects
• Experience with internet applications and technologies
• Familiarity with Business Intelligence and Analytics
• Proficient in MS Word, MS PowerPoint, MS Excel, and MS Project
• Firm knowledge of Internet technologies to best exploit the capabilities of our products and services
• Bachelor's Degree preferred

Additional Information

The anticipated salary range for this position is $78,000-$121,500.Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com. 

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environme