ASST MANAGER - ROOM SERVICE

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

  

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

 

JOB DESCRIPTION

Responsibilities

This position is responsible for overseeing the efficient and effective operation of Room Service, implementing all established procedures for the outlet.

 

Essential duties include, but are not limited to:

• Manages to ensure compliance with all policies and procedures
• Promotes positive Guest relations and resolves complaints
• Responsible for compliance with all regulatory requirements and maintains a clean, safe, hazard-free work environment within the area of responsibility

Qualifications

• Bachelor of Arts in Restaurant Management or related field and three (3) to five (5) years of restaurant supervisory experience or an equivalent combination of education and experience
• Room Service and/or Mini Bar experience preferred
• Ensures service is carried out in accordance with policies and procedures
• Hires all Room Service Team Members in accordance with policy and procedure
• Provides and/or secures training and review to ensure Team Members are following Guest service standards and completing their job responsibilities according to Company and department standards
• Meets profitability goals in the outlet
• Complies with all regulatory requirements with in area of responsibility
• Promotes positive public/employee relations at all times
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Performs all other related and compatible duties as assigned
•  
• Knowledge/Skills/Abilities

 

Work Environment:

• Duties and responsibilities are typically performed in the back of house of the casino, which can be faced-paced with excessive noise. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear

 

 

Native American Preference Policy:

The Tribal Council gives preference in all of its employment