Sr. Manager, User Experience

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Team Overview:

The Digital Marketing Experience Group of Comcast Business is transforming how new and existing Small, Medium, Mid-Market, and Enterprise business prospects and customers establish and grow a long-lasting relationship with Comcast.


The Comcast Business Experience Design (XD) team collaborates closely with Sales, Product Management, Customer Experience, Content, Brand, Communications, and Development counterparts to define and design the end digital product, with a stellar customer experience at the forefront of every decision.





Position Description:

As a Senior UX Manager on the Experience Design team, you will play a lead role in bringing the Comcast Business experience vision and strategy to life across our end-to-end prospect and customer journeys focusing on our website – ComcastBusiness.com.



Your work will showcase outstanding experiences for both eCommerce websites as well as highly technical software applications that meet both customer and business objectives.



You will be a hands-on project leader who will inspire and lead UX and visual designers to deliver awesome experiences.



In this role, you’re expected to present to senior and leadership as well as be hands-on. A portfolio is required. Recent B2B experience is a plus.

Job Description

Core Responsibilities

• This role will report to the User Experience Director, and will support them in delivering world class experiences that drive both customer and business results, with a strong command of UX strategy, research, interaction and visual design capabilities. 

   

  STRATEGY 

  • Supports leadership in developing a long term UX vision across multiple design teams that brings about innovative, consumer-focused experiences that meet business and customer goals. 

  • Communicates vision and design to peers and stakeholders through facilitating design sessions, conducting design walkthroughs, and presenting work to leadership. 

   

  DESIGN PROJECT OVERSIGHT 

  • Drives the strategy, design, and delivery of innovative digital experiences which result in improved user productivity, discoverability and simplicity. 

  • Maintains the highest standards of product usability and design quality and takes a lead role in reviewing and art directing specific projects, ensuring that projects are assigned and delivered on deadline. 

  • Leads project teams to design consistent user experiences across all platforms based on proven methodologies and research, while defining and adhering to style guides.  

  • Serves as a thought leader regarding usability and accessibility standards and principles. 

  • Maintains a critical eye and an obsessive attention to detail. 

   

  COLLABORATION 

  • Engages UX Research teams to capitalize on key findings throughout the creative process. Manages the effort to prepare for, facilitate, and analyze the results of usability tests to incorporate into detailed designs.  

  • Knows why: partners with analytics teams to execute on data-driven solutions.  

  • Creates scalable solutions for cross platform capabilities. 

  • Participates in project definition activities and cross-team exercises to outline and document project scope. 

  • Employs appropriate design documentation throughout the product lifecycle, including user experience strategy documents, prototypes, visual style guides and user interface specifications, site maps, flow diagrams, wireframes, customer journey maps, and high-res visual comps.  

  • Expert in the application of development methodologies that supports collaborative, iterative and improved design. 

  • Ensures a positive, collaborative cross-functional atmosphere and process across all of Comcast with specific attention on the UX cross-discipline teams. 

  OTHER 

  • Consistent exercise of independent judgment and discretion in matters of significance. 

  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and ov