Quality Assurance Manager - Notional

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*Position contingent upon successful contract award.

Location 

TBD 

Clearance Level 

T2- Moderate Risk Public Trust (MRPT) 

Primary Function 

The Quality Assurance Manager is responsible for overseeing and implementing quality control and compliance programs within an ICE detention facility. This role ensures that all operations meet ICE Performance Based National Detention Standards (PBNDS), federal regulations, and contractual obligations, while promoting continuous improvement and accountability. This also includes safety regulations, implementing safety protocols, performing audits of programmatic procedures, and works directly with the Facility Director, supervisors, and stakeholders to facilitate process improvement and develop new procedural requirements. This role also involves risk assessment, training, and emergency preparedness to protect staff, detainees, and facility operations.  

All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Acuity International is recognized. Actively support and uphold the Company’s stated vision, mission and values. 

Responsibilities 

• Develop, implement, and monitor quality assurance policies and procedures across all departments. 

• Conduct regular audits and inspections to assess compliance with ICE detention standards. 

• Analyze operational data and incident reports to identify trends and areas for improvement. 

• Collaborate with department heads to resolve deficiencies and implement corrective actions. 

• Maintain documentation of audits, inspections, and compliance reports. 

• Train staff on quality assurance protocols, compliance requirements, and best practices. 

• Serve as liaison with ICE Office of Detention Oversight (ODO), Office of Professional Responsibility (OPR), and other oversight entities. 

• Lead internal investigations related to service complaints, safety incidents, or non-compliance. 

• Support accreditation and certification efforts, including PREA and other federal programs. 

• Promote a culture of accountability, transparency, and continuous improvement. 

• Ensure compliance with OSHA, DHS, and other relevant safety standards. 

• Maintain records and documentation related to safety activit