IT Support Supervisor

Samsung SDS America is looking for an experienced IT Support Supervisor to join our team supporting Samsung Electronics Latin America-Miami (SELA-M) office located in Doral, Fl.

This IT Support position is a highly visible role supporting all levels of SELA-M employees including onsite staff, affiliate visitors, VIPs, and the regional CEO. We are looking for someone who has a strong technical background in IT Customer Support with superior customer service and relationship management skills.

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Responsibilities:

• Overall IT management for SELA-M

• Infrastructure: Network environment, Desktop environment
• IT investment: Planning, Budgeting, Execution

• Business systems support

• Business requirements fulfillment, Coordination with regional/HQ team
• SAP N-ERP (Logistics, SCM), tier 1 support
• Web based application (Maintained by HQ, Coordination is needed)
• Business Intelligence system support
• GPPM

• IT Security/Authority Management
• Trade Spend related KPI Management
• IT security management
• SW compliance management
• Process Innovation Management (Logistics, RPA, legacy system)

Requirements

• 10+ years of experience in MIS, IT industry
• Bachelor’s Degree in IT or MIS related discipline
• Bilingual Korean/English
• SAP solution expert (module expert is a big plus)
• Basic network knowledge
• Windows desktop knowledge
• Security knowledge (CISSP is a plus)
• Microsoft Active Directory experience
• Microsoft Office knowledge (especially Excel, Power point, Outlook)
• IT helpdesk experience
• Critical thinking, analytical, problem-solving, prioritizing, time management skills
• Effective interpersonal skills to work cooperatively with co-workers and other staff
• Strong communication-both oral and written to convey information in a clear and concise manner

Preferred Qualifications:

• Supervisory/management experience
• Firewall operation experience

Benefits

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.