VP, Revenue Operations

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

HireRight is seeking a strategic and results-driven Vice President of Revenue Operations to lead the optimization and alignment of the company’s revenue-generating processes. This executive leader will oversee sales, marketing, account management, professional services and customer success analytics, systems, and operations, ensuring seamless integration and outstanding execution across the entire revenue and customer lifecycle. The VP will play a critical role in delivering exceptional customer experiences, driving predictable growth, improving efficiency, and enabling data-driven decision-making to maximize revenue potential.

The ideal candidate is a transformative leader with a proven track record of building centers of excellence and scalable systems and processes that accelerate growth, improve operational performance, and align teams around common goals.

Responsibilities

Revenue Strategy & Planning

• Develop and implement a cohesive revenue operations strategy to align sales, marketing, professional services and customer success teams.
• Partner with leadership to create rigorous and predictable revenue forecasts and establish clear goals for pipeline growth, bookings, and retention.
• Collaborate with finance and executive leadership to develop accurate revenue reporting and planning processes.

Operational Excellence

• Oversee the end-to-end revenue operations process, ensuring efficiency and scalability across lead generation, pipeline management, deal execution and renewal.
• Build and optimize sales processes, methodologies, enablement and tooling to deliver best-in-class productivity and conversion rates.
• Drive marketing and sales alignment by enhancing lead scoring, attribution, and campaign performance tracking.
• Establish clear workflows between sales and customer success teams to improve customer retention, upsell opportunities, and net revenue retention (NRR).

Data-Driven Insights

• Build and maintain a robust data infrastructure to provide real-time insights into revenue performance and operational metrics.
• Implement and manage tools, dashboards, and reporting systems to track KPIs across the revenue lifecycle.
• Analyze key trends and performance data to identify transformative growth opportunities and inform strategic decision-making.

Technology & Enablement

• Own the evaluation, implementation, and optimization of revenue-related technologies, including CRM, CPQ, marketing automation, implementation and customer success platforms.
• Ensure the adoption and effective utilization of tools across revenue teams to enhance productivity and performance.
• Lead enablement efforts to provide sales, marketing, and customer success teams with the training and resources they need to succeed.

Cross-Functional Collaboration

• Act as a strategic partner to the GTM and Product Executive Team to align all revenue-driving functions.
• Facilitate collaboration between sales, marketing, professional services, customer success, and product teams to create a seamless customer experience and unified revenue strategy.
• Serve as a trusted advisor to executive leadership, providing insights and recommendations to achieve revenue and growth targets.

Qualifications

Required Skills & Experience:

• Bachelor’s degree in Business, Finance, or related field; MBA or advanced degree strongly preferred.
• 10+ years of experience in revenue operations, sales operations, or similar roles, with at least 5 years in an executive leadership position.
• Proven track record of delivering disproportionate business value, driving revenue growth and operational efficiency in high-growth or SaaS environments.
• Deep Expertise in revenue tools and technologies (e.g., Salesforce, Marketo, HubSpot, Gainsight) and strong understanding of their integration and optimization.
• Demonstrat