Director, UX and Design Hotel Ecosystem

JOB SUMMARY 

With every journey, travel has the power to shape us and our world. Begin your journey as a Director of User Experience at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

This role is responsible for working with the Senior Director on the hotel ecosystem focused design track of work. This work ranges from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in- class product design. They will drive digital experiences that deliver on both elevating the expression of our property and brand portfolio and emotional engagement to support business outcomes. Partnering closely with fellow user experience leaders, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers. This position requires the ability to produce design as well as direct designers, including internal associates and contractors/agencies, driving the creative process from concept through execution.

A strong portfolio is critical. Your portfolio should showcase experience in brands, UX and interaction design in digital solutions, particularly highlighting conversion optimization efforts, simplicity and ease-of-use. 

 

CANDIDATE PROFILE 

Education and Experience 

• 8+ years of relevant experience in digital product design with demonstrated leadership experience, strong grounding in general usability and transactional design best practices 
• 4-year undergraduate degree in relevant discipline or equivalent experience
• 2+ years of relevant experience with large-scale brands, websites or global digital apps/digital products 
• Experience leading design in visual identity and brand in a digital space
• Experience delivering concepts, user journeys, prototypes, etc., across platforms (desktop, mobile web, app, etc.) with inclusivity in mind
• Experience with Agile / SAFE development methodologies
• Thrives working in a collaborative and cross-functional environment 

You’re exactly who we’re looking for if you: 

Nice to Have: 

• Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality) Proactively maintain a keen focus across product areas to ensure cohesiveness Communicate through compelling visuals and deliverables
  Showcase strong presentation, negotiation, and persuasion skills 
• Pick up a marker or a mouse to knock out some work alongside the team when the need arises 
• Experience with major, large-scale global digital apps, websites, or other digital products within the commerce or travel space
• Superior communication and interpersonal skills, including facilitation, presentation, storytelling 

 

CORE WORK ACTIVITIES
Demonstrating and Applying Discipline Knowledge: 

• Direct and approve the execution of user experience design
• Clearly explain design decisions to leadership, your team, and stakeholders
• Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology
• Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints
• Collaborate with a variety of user experience disciplines within the team (Information Architecture,
  Design System/Standards, User Research, Copywriting) to advance your work 

Managing Work, Projects, and Policies 

• Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
• Successfully manages multiple tracks of work simultaneously
• Accepts critique and critiques work of others in a helpful and professional manner 

Leadership & Management 

• Ability to manage one or more direct reports
• Leads work done by both internal associates and external vendors
• Attract, hire, develop, and retain top talent
• Thinks and works at both the strategic and executional levels; sees both the “forest” and the “trees” and guides teams accordingly 

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