Director, Business Intelligence

Company

Cox Automotive - USA

Job Family Group

Data Intelligence & Science

Job Profile

Director, Business Intelligence

Management Level

Director

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $142,100.00 - $236,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

**This hybrid role requires coming into the Atlanta office on a regular basis.**

The Director Business Intelligence will lead the analytics, reporting and insights team for Client Operations and all CAI Contact Centers. This function will be responsible for collaborating with functional and business unit leaders to harness the power of data through analytics to improve the customer and employee experience.  The Business Intelligence team will utilize data science, along with Cox Automotive enterprise data assets, to produce data-driven analytics, key metrics, forecast trends, which will facilitate business process improvement opportunities, internal efficiencies, vendor performance, digital and self-service enablement and identification of new business opportunities. They will identify high value use cases and deliver insights and data products that will drive operational efficiency and deliver a 5-Star Service experience.

This role will establish the strategic framework for business intelligence solutions, and oversee their creation, governance, and delivery.  This includes dashboards, standard/automated and self-service reports, visualizations, and insights to help Client Operations make better business decisions with greater velocity. They must understand evolving business needs, evaluate capability gaps and stand-up BI solutions, leveraging Cox Auto data assets across the enterprise. They will have a leadership role in representing all aspects of Client Operations and CAI Contact Centers Business Intelligence to our enterprise-wide stakeholders. 

This individual will lead a team of business intelligence and data managers, analysts and/or data scientists, while also collaborating and influencing senior business partners across the Client Operations, Contact Center COEs, Dealer Services, Consumer Solutions, Finance, Billing, Sales, Product, and Enterprise Technology functions. The Leader Business Intelligence must be curious, detail-oriented, analytical, highly motivated, customer focused and an effective communicator.

Primary areas of responsibility include the following: 

• Data and Reporting Strategy development and execution 
• Data governance, KPI metric development, reporting and management 
• Operational improvement 
• Business process management 
• Create the vision and roadmap for Client Operations and CAI Contact Center business analytics function and strategy, projects, and strategic business cases. Present findings and updated roadmap to senior/executive leaders within Client Operations and across CAI.
• Lead a team of people leaders, analysts and/or data scientists to develop and successfully execute data roadmap and initiatives in partnership with cross-functional teams.
• Provides insights and owns the reporting, data validation, trending and analysis that underpins strategic decision making.
• Using a business lens to guide direction of data modeling, identify internal and 3rd party data sources to gather, iterate with team on results of analysis, and prioritize next steps.
• Build insights at scale - elevating data systems and analytics to allow for faster, better, and more systematic insights, evolving from adhoc questions and insight (tracking and reporting) to change how we operate as a streamlined, efficient organization.
• Develop plan to automate key processes that were conducted in a manual, ad-hoc manner during early-stage project work and collaborate with Technology partners to execute on plan.
• Drive the development of analytical and technology tools/platforms to support the reporting and business intelligence strategy.  Identify and prioritize key investments for analytics and data management; provide data fact sets to inform adoption decisions for departmental tools
• Build and maintain a robust data governa