Training Specialist II

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Training Specialist II

ACCOUNTABILITY STATEMENT

The Training Specialist II facilitates training programs, in support of organization’s mission and goals, such as new hire classes for branch and contact center employees. The role is responsible for keeping training materials up-to-date, and for creating instructor led training (ILT) events, assigning assessments, monitoring enrollments and verifying test scores in the VyStar Learning Center. In addition, they are expected to recommend training re-design alternatives and, on occasion, designing both traditional and e-learning modules under the supervision of VyStar’s Technical Training Manager. The Training Specialist II will partner with others in the department to mentoring and certify new Training Specialist IIs (via team-teaching and subsequent coaching) who are working toward becoming certified to solo-teach the above training programs. In addition, they responsible for directing the activities of the training participants within the physical or virtual classroom and are expected to travel or train offsite as business needs dictate. This position reports to VyStar’s Technical Training Manager and can expect the following mix of duties: Training Preparation and Facilitation (70%), Training Support & Design Projects (30%).

ESSENTIAL JOB FUNCTIONS

• Coordinates and conducts training classes and administers/monitors testing.

• Provides technical assistance (i.e. product and system assistance) to VyStar’s Technical Training Manger as required.

• Exercises leadership of trainees in training and training related activities.

• Counsels and disciplines trainees as needed.

• Facilitates adult learning exercises.

• Ensures training materials are available for training classes.

• Completes trainee evaluations on all trainees for applicable classes. The trainee evaluation will be provided to the trainee’s manager and also remain as part of the trainee’s permanent employee records.

• Assists in the collection of training needs analysis data, as required.                                                           

• May be called upon to work with other Training Specialists, VyStar’s Technical Training Manager and/or the VP of Organizational Performance and Development in the development/authoring/editing and maintenance of computer-based/e-learning modules, blended learning, and traditional classroom training courses.

• Provide up-training as required at branches (local and remote).

• Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP, Learning & Development and other departments to fully understand changes in policies and procedures that might be relevant to existing or new training modules.

• Works with the other Training Specialists, VyStar’s Technical Training Manager and/or the VP, Learning & Development to ensure that the changes in policies and procedures developed by the respective departments are included in new training material.

• Updates all training materials as needed by applying Information Mapping methodology to VyStar procedures, VyGuide content and all training-related content.

• Performs other duties as assigned.

All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job:

• Focus - Focus your full attention by carefully listening to and observing client or member.
• Connect - Consistently be friendly and approachable.  Demonstrate your care.
• Understand - Listen empathetically and ask questions (70%/30% rule).
• Counsel - Recommend solutions based on your member’s needs and objectives.
• Advance - Ensure that member’s